Job Description

General Purpose:
Responsible for all aspects of the store’s operations. Leads the entire operation of the store to ensure that company standards and best practices are consistently met. Staffs, trains, and develops the leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy-to-shop environment. Recruits, trains, and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly, and expenses are managed through execution of best practices and productivity.

Essential Functions:

General Operating Requirements:

• Lead all company best practices and maximize productivity by minimizing steps and touches while working.
• Analyze store reports to evaluate controllable expenses and overall store performance.
• Address any variance to company standards with appropriate action plans, partnering with the District Manager as needed.
• Ensure proper scheduling of Associates to meet business objectives.
• Accept special assignments as directed by leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.

Organizational Development:

• Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates.
• Through selection, training, and motivation, strive to reduce store turnover. Utilize and promote all retention tools including incentive programs, recognition opportunities, contests, and training.
• Ensure all required training courses are prioritized and completed in a timely manner.
• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline, and termination when needed.
• Ensure compliance with Ross personnel policies and procedures.
• Manage Associate Relations issues, consulting with the District Manager as needed.
• Ensure compliance with all state, local, and federal regulations.

Expense Control:

• Lead all expenditures to be within budget.
• Control payroll hours to plan as the primary controllable expense, as well as adjust to current business trends.

Maintaining a Safe & Secure Environment:

• Maintain adherence to company safety policies and ensure the safety of Associates and Customers.
• Ensure all Associates understand and can execute emergency operating procedures.

Customer Service:

• Treat all Customers, Associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times. Recognize Associates using company recognition programs.
• Execute Customer Service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervise and coach Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, and sales floor.

Personal and Store Brand:

• Lead all Store Associates in and model a professional appearance in accordance with the Company Dress Code. Reinforce the Company Dress Code at all times.
• Represent and support the company brand at all times.
• Manage store to ensure a clean, neat, and easy-to-shop environment.
• Maintain a high standard of housekeeping with help from contracted maintenance personnel and Ross Associates.

Merchandise Processing and In-Store Marketing:

• Ensure recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practices.
• Ensure merchandise is presented and organized according to company merchandising guidelines.
• Urgently manage merchandise processing to the sales floor within the expected company timeframe.

Loss Prevention:

• Train Associates on Loss Prevention programs to achieve store shortage goals.
• As a representative of Ross leadership, demonstrate integrity and honesty in all interactions with Associates and Customers. Safeguard confidential information, cash and credit card information, and merchandise.
• Understand and comply with the Loss Prevention Awareness Program and maintain a strong Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness.
• Lead the annual inventory process including preparation and execution of inventory guidelines.
• Monitor mark-out-of-stock policy to ensure proper administration.

Competencies:

• Manages Work Processes.
• Business Acumen.
• Plans, Aligns & Prioritizes.
• Builds Talent.
• Collaborates.
• Leading by Example.
• Communicates Effectively.
• Ensures Accountability & Execution.

Qualifications and Special Skills Required:

• Five or more years of store management experience in a retail environment.
• Must maintain a high level of Customer service.
• Must demonstrate the ability to lead, manage, motivate, and communicate positively to Store Associates at all levels.
• Ability to train, coach, and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks, and execute to achieve results.
• Fluency in English.
• Must exercise considerable independent judgment and discretion.
• Ability to work evenings and weekends.

Physical Requirements/ADA:

• Ability to use all store equipment, including PDTs, registers, and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Certain assignments may require other qualifications and skills.

Supervisory Responsibilities:
Direct supervision of Assistant Store Manager, Area Supervisors, and all Retail Associates.

Disclaimer:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the company’s overall commitment to attract, hire, and develop a strong, talented, and diverse workforce.

Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental, or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.

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