Job Description

Position: School Technician (IT Support) – Client facing

Length: 12+ Months

Location: Sandy Springs, GA

Shift: On-site, M-F, must be able to have reliable transportation

Background Check: Candidates must be able to clear a background/fingerprinting check and drug test.

VERY IMPORTANT: Candidates must be able to clear a background/fingerprinting check and drug test.

Job Description:

• IT technicians are needed to provide onsite support for the Fulton County School District. The support would be for schools in Sandy Springs, GA .
• The successful candidate will demonstrate he/she can provide technology support for end users through troubleshooting and problem solving. Will act as first point of contact for issues arising on-site. Will be assisting teachers, administrators (Principals, Assistant principals, etc.) with their IT needs.

The preferred candidates would need to have experience in providing customer facing technical support (not remote). The position is on-site, M-F, from 7:30 a.m. to 3:30 p.m. and involves providing on-site IT related technical support for school administrators and staff. Should be highly proficient in PC and device-related hardware and software.

• Experience supporting Mobile Devices-Apple iOS, Windows 10 environment, laptops, printers and other IT related equipment in the environment is required. Experience in Active Directory, SCCM, EndPoint management is desired.
• Previous school system experience is a plus.

Education:

• A+ Certification is preferred.
• ITIL certification is preferred.

Required Skills

• MUST HAVE great communication, professional attitude, strong intangibles are a must.
• Per client, "Attitude is everything."
• At all times must display customer-service orientation in person, via email and/or phone.
• Customer support skills are essential to this position.
• Know how to troubleshoot a network and understand basic connectivity on a mobile device.

Knowledge/Skills/Abilities:

• Ability to manage and prioritize incidents, requests, and tasks
• Solid analytical and problem-solving skills
• Ability to respond promptly to assigned tasks, support requests and incidents, phone calls, and emails
• Provide on-site support as required
• Excellent communication, interpersonal, organizational, and presentation skills both written and verbal
• Able to work independently and as a team
• Self-motivated, detail-oriented, organized, innovative, efficient, multi-tasking, and vigilant
• Customer focused
• Experience responding to customer problems and requests face-to-face with a high degree of professionalism
• Ability to multitask and handle multiple tasks, projects, and clients simultaneously
• Ability to respond to urgent requests and deadlines

Thank you,

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