Reservations Agent Job at Okana Resort, Oklahoma City, OK

V0p2T2tGUEthcE5xQzNzc0FicjExU2RHK1E9PQ==
  • Okana Resort
  • Oklahoma City, OK

Job Description

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

#BMC-Okana

Overview:

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join our Reservations team as a Reservations Agent to launch this world-class property.

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

  • Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
  • Contribute to our distinctive atmosphere and foster your personal and professional growth
  • An individual committed to creating exceptional guest experiences
  • Be appreciated for what you bring to the team
  • Learn and grow with a company that values its associates

Why OKANA:

  • Competitive wages
  • People-first culture
  • Health insurance
  • Retirement savings
  • Growth opportunities
  • Paid time off
  • Festive environment
  • Perks & discounts

About the role

The Reservations Agent is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly.

 

What you will be doing:

  • Answer guest questions and offer information and assistance.
  • Answer telephones according to Pyramid Global Hospitality standard.
  • Communicate with other departments to fulfill guest needs.
  • Maintain work area neat and organized.
  • Report all unsafe conditions immediately.
  • Update information in the computer systems as needed (i.e., post charges).
  • Complete other duties as assigned by supervisor to include cross training.
  • Attend all mandatory meetings.
  • Follow checklist for required duties and timelines.

What you bring to the role:

  • High School diploma is required; college degree preferred.
  • Previous reservations experience is beneficial; preferably in a hotel/resort.
  • Ability to work in a fast-paced environment.
  • Fluent in English; able to speak, read, and write
  • Excellent communication skills for phone or in-person interactions
  • Customer-centric attitude
  • Computer proficiency to learn and utilize the resort’s property management system.

is part of  , a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Job Tags

Local area, Immediate start, Worldwide,

Similar Jobs

Methodist Le Bonheur Healthcare

Registered Respiratory Therapist | RRT | Le Bonheur Children's | Internal Agency | Night Job at Methodist Le Bonheur Healthcare

 ...-South. The Registered Respiratory Therapist/Internal Agency is a temporary full time assignment working on various units....  ...Respiratory Care Associate's Degree Respiratory Care Work Experience Requirements ~ No prior work experience Licenses and... 

Care Partners

Events Marketing Coordinator Job at Care Partners

 ...Job Description Job Description Company Description Marketing Coordinator Benefits: ~ Compensation: $28 - $32/hour (Negotiable)~...  ...values your voice.~ Work-Life Bliss: Team outings, company events, and a commitment to putting you first.~ An Office That... 

Assured Nursing

Travel Neurosurgery Outpatient OR Technician Job at Assured Nursing

Job Description Assured Nursing is seeking a travel Surgical Technologist for a travel job in Atlanta, Georgia. Job Description & Requirements ~ Specialty: Surgical Technologist ~ Discipline: Allied Health Professional ~ Start Date: 01/19/2026~ Duration...

OMNISCIENT

Developer Relations & Data Infrastructure Writer (Freelance, Contract) Job at OMNISCIENT

 ...About This Role We're seeking a stellar freelance technical writer with a background and strong knowledge of data infrastructure and engineering workflows. You'll help communicate our client's vision of "shift-left data quality" ensuring developers and data teams work... 

Publicis Groupe

Associate Creative Director, Art Job at Publicis Groupe

 ...provide strategic insight(s) and creative inspiration. Inspire creative teams to produce the best work possible. Evaluate concepts, copy and art, at pre-determined points and providing direction prior to review by account management. Set high creative standards...