Job Description

Job Description

Job Description

Description:

We are seeking a highly motivated and skilled Medical Assistant to join our team. The ideal candidate will be responsible for providing exceptional patient care and support to our medical staff.

Scope of Tasks & Responsibilities:

• Perform duties associated with direct patient care
• Provide efficient, quality care in accordance with protocols and health regulations in a manner consistent with the Raphael Health Center mission
• Develop effective working relationships with patient, families and health professionals
• Observe, document and communicate patient conditions with medical staff for initial patient assessment
• Addresses and documents all voicemails according to protocol, returning patient calls within 48 hours
• Completes desktop tasks daily, addressing patient/provider needs within 48-72 hours
• Manages all prescription refill requests following established protocol within 48 hours
• Completes preparation for all specialized visits such (well child visits) following proper protocol
• Completes all prior authorization requests according to RCH protocol
• Collect medical information from patients in person or by telephone
• May perform patient intake operations
• Safely perform phlebotomy, injections and other clinical procedures, administering treatment according to established protocol
• Completes quality tasks in the lab when scheduled for both daily opening and closing and documents task completion directing questions or concerns to the lab champion
• Follows protocol for supply acquisition and stocking of rooms and clinical stations, directing all questions and concerns to the supply champion
• Attends and completes the required annual trainings set forth by RHC
• Prepare and label specimens and fill out forms accurately
• Assist in answering phones; take messages or direct calls to appropriate person
• Attend required training (OSHA, CPR, etc.)
• Maintain patient confidentiality
• Assist with patient education
• Assist with front office procedures
• May schedule appointments and referrals

1. Customer Relations:
   1. Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers
   2. Treats guests, patients and other employees with care, courtesy, and dignity
   3. Responds quickly and appropriately to customer request
   4. Looks for and suggests ways to better meet customer needs
   5. Answers clinic communications systems promptly and with courtesy and respect

1. Teamwork:
   1. Works cooperatively within own department and other areas
   2. Willingly accepts additional responsibility – demonstrates cooperation at all times
   3. Responds quickly to request for assistance from provider, co-worker and/or management staff
   4. Required to work closely with patients and associates
   5. Interacts with other departments on problem solving efforts
   6. Accepts feedback

1. Continuous Improvement:
   1. Continuously looks for and suggests ways to improve
   2. Effectively completes assignment
   3. Implements improvements as appropriate
   4. Demonstrates interest in own growth and development by:

i. Periodically evaluating own performance

ii. Demonstrating an awareness of personal abilities and limitations

iii. Independently seeking means to make improvements

1. Attends and participates in in-services and continuing education programs
2. Seeks opportunity to grow skills by fulfilling the duties of a clinical area champion
3. Attends departmental meetings

1. Communications:
   1. Keeps appropriate people informed
   2. Speaks and writes clearly, concisely, and appropriately for need
   3. Listens carefully
   4. Communicates tactfully
   5. Understands that all confidentiality and privacy considerations are respected and fostered at work and off duty

1. Self –Management:
   1. Presents a positive image of Raphael Health Center at all times
   2. Carries out assignments with little need for direction
   3. Timeliness
   4. Maintains confidentiality
   5. Provides proper notification of absence and tardiness
   6. Works late night shifts when necessary

• Other duties as assigned

Required Education, Certification, Experience and Skill:

• High school diploma or equivalent
• Graduate of an accredited Medical Assistant program with certificate
• Current medical assistant certification through an accredited organization.
• Current CPR certification
• Current TB certification or achieves within 1 year
• Achieves CCMA national certification through NHA or other nationally recognized organization within a year of hire if not already certified
• 5 years professional experience as a Medical Assistant in a health care setting preferred
• Knowledge of medical terminology and the function of medical equipment and supplies
• Knowledge and understanding of legal implications of patient care activities
• Able to function independently and handle a variety of responsibilities
• Exceptional customer service skills
• Bilingual in Spanish preferred

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