Job Description

Job Description

Job Description

Essential Duties

· Act as the go-to person for customer inquiries, providing timely and effective solutions to ensure their satisfaction.

· Tackle customer challenges head-on, using your problem-solving skills to turn issues into opportunities for improvement.

· Cultivate strong, lasting relationships with customers, understanding their needs, and advocating for their success within the company.

· Anticipate customer needs and proactively reach out to offer support, guidance, and insights.

· Gather and relay customer feedback to internal teams, driving product enhancements and improving customer experience.

· Other duties as assigned.

Teamwork and Metrics:

· Responsible for Manage Overall Customer Experience

· Develop and roll out Customer Success processes for ongoing efficiency and effectiveness improvements. Provide a clear view of customer success metrics to the full team.

· Work with Team Managers to standardize and deeply define Customer Success for each department. Provide insight and relay the voice of customers within these teams, including Sales, Marketing, Product, Production, Transportation, Accounting, Project Dev, Process Improvement, and Graphics/CAD.

· Work with the Marketing Team to develop Visual and Written resources that provide education for customers.

· Develop an Onboarding process for New Customers that increases the best success for retention.

· Review Customer Concerns, seeking to improve the overall customer experience. Provide Metric reports to Managers in effort to improve Customer Success in each department.

Education Requirements

· Experience: Minimum of 3 years in customer success, customer service, account management, or a related role.

· Education: Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.

· Exceptional Communication: Clear, concise, and empathetic communication skills, both verbal and written.

· Problem-Solving Prowess: Strong analytical skills with a knack for turning challenges into solutions.

Work Environment

· Works in an office environment.

· Moving to and from facilities.

Additional Notes

· Will be required to perform other duties as requested, directed, or assigned by management.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to the classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Company Description

Sign Fab, Inc. is located in Stoutland, MO, just a couple miles from Lebanon, MO. We are a family run company that is growing RAPIDLY — providing career stability and exciting opportunities that you don’t see in your everyday business! Join a winning team that appreciates you for who you are, that celebrates your strengths and helps you learn to overcome your weaknesses. We are a company who knows it’s best assets are it’s team members.

Customers are our top priority and we strive to be the best wholesale sign manufacturer in our industry. Sign Fab is respectful and honest when dealing with all people. We intend to learn, educate, and grow, with the best interest of our customers and employees in mind. Find out more about us by visiting

Company Description

Sign Fab, Inc. is located in Stoutland, MO, just a couple miles from Lebanon, MO. We are a family run company that is growing RAPIDLY — providing career stability and exciting opportunities that you don’t see in your everyday business! Join a winning team that appreciates you for who you are, that celebrates your strengths and helps you learn to overcome your weaknesses. We are a company who knows it’s best assets are it’s team members.\r\n\r\nCustomers are our top priority and we strive to be the best wholesale sign manufacturer in our industry. Sign Fab is respectful and honest when dealing with all people. We intend to learn, educate, and grow, with the best interest of our customers and employees in mind. Find out more about us by visiting

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