Job Description

Job Description

Job Description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Job Title: Customer Service Representative

Location: Onsite - 16825 S. Seton Avenue Emmitsburg, MD 21727
Employer: MKS2 Technologies
Contract: FEMA – National Disaster & Emergency Management University (NDEMU)

Salary: $55000-$65,000 (experience level)

🌟 Position Overview

MKS2 Technologies is seeking dedicated and professional Customer Service Representatives to support FEMA's National Disaster & Emergency Management University (NDEMU). This role involves assisting millions of learners annually through FEMA's Independent Study (IS) Program, which delivers emergency management training via web-based and downloadable formats. You'll be the first point of contact for users navigating FEMA's expanding curriculum and technical platforms.

✅ Key Responsibilities

• Provide courteous and professional customer support via phone, email, and internet
• Assist users with technical issues, course access, and general inquiries related to FEMA's IS Program
• Document and track customer interactions using internal systems
• Collaborate with FEMA and MKS2 teams to ensure timely resolution of issues
• Maintain familiarity with FEMA's ISDBS software and training platforms
• Uphold federal records management standards and privacy protocols

🎓 Required Qualifications

• 1–3 years of customer service experience
• Proficient in English (read, write, speak, understand)
• Computer-literate with Microsoft Word, Excel, and Outlook
• Strong interpersonal and communication skills
• Ability to work independently and manage multiple tasks

💼 Desired Qualifications

• Prior FEMA experience
• Familiarity with Microsoft SQL Server 2000
• Experience with FEMA's NDEMU Independent Study Database System (ISDBS)
• Knowledge of federal records management laws and regulations

🔐 Clearance Requirements

This position requires a Public Trust clearance at the Moderate Risk level.

• Candidates must undergo a favorable FBI fingerprint check, credit check, and review of the SF 85P form
• Work may begin after initial clearance is granted
• Full background investigation required for contracts exceeding 180 days

📌 Additional Details

• No formal education required; Bachelor's Degree is a plus
• No certifications required
• Resume required for consideration
• No cover letter necessary

If you're passionate about public service, emergency management, and helping others succeed through accessible training, we encourage you to apply and join our mission-driven team.

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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