Job Description

Bilingual Customer Service Representative

The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.

Position Responsibilities may include, but not limited to:

• Handle inbound and outbound customer service calls with our clients placing their meal order
• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with client into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed

Required Skills and Experience:

• Fluent in Spanish and English (Spoken & Written)
• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (word/excel/outlook)
• Clear oral communication skills
• Previous experience with data entry
• Prior experience adhering to company policies and showing core values

Preferred Skills and Experience:

• 1 year of previous call center experience

Physical Requirements:

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

**Company Overview** Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

**EEO** Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.

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