Work from home customer services rep Job at Reel Yaks, Miami, FL

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  • Reel Yaks
  • Miami, FL

Job Description

Job Description

Job Description

About Us:
Reel Yaks is a fast-growing outdoor adventure brand specializing in high-quality kayaks and gear. We're passionate about delivering an exceptional customer experience and are looking for a reliable, tech-savvy Customer Service Representative to join our team part-time.

Position Overview:
We’re seeking a highly motivated and experienced customer service professional to handle inbound inquiries via phone, email, and chat. This is a part-time, remote role (20 hours/week), ideally suited to someone based in Florida or on the U.S. East Coast for time zone alignment.

Key Responsibilities:

  • Handle customer inquiries and support requests via phone, email, and live chat

  • Assist customers with order questions, returns, product information, and general support

  • Process and update orders in Shopify

  • Communicate clearly and professionally in writing and over the phone

  • Accurately complete tasks using Adobe Acrobat, Microsoft Office, and other systems

What We’re Looking For:

  • Minimum 3–4 years of customer service experience in a call center or similar setting

  • Excellent verbal and written communication skills

  • Strong computer literacy and ability to multitask across platforms

  • Experience with tools like Shopify , Microsoft Office , Adobe Acrobat , email platforms , and other digital systems

  • A friendly, problem-solving attitude and a self-starter mindset

  • Quiet, professional home work environment and reliable internet connection

Benefits:

  • Flexible part-time schedule (20 hours/week)

  • Fully remote position

  • Competitive pay: $15–$20/hour , based on experience

  • Be part of a small, friendly, and passionate team

Ready to Join Us?
Apply today with your resume and a short cover letter telling us why you're a great fit for the role!

Job Tags

Part time, Work at office, Remote work, Flexible hours,

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