Job Description

Description

Position at Village Veterinary Medical Center

Village Veterinary Medical Center (a Thrive Pet Healthcare partner)  is hiring a Practice Manager to join our team!

The ideal candidate will be a strong leader, focused on building culture, growing teams and open communication. The Practice Manager is a leader and an integral member of the veterinary hospital management team. The Practice manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service.

Job Duties and Responsibilities

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget.

Operations

• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

• Partners with the Managing Veterinarian and Director of Operations to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentive and rewards and recognition programs

Client Service

• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.
• Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

• Bachelor’s degree in business or a related degree is preferred.
• Experience in a hospital setting in positions of increased responsibility is a plus.
• Management experience required, preferably in the veterinary industry. 

Knowledge and/or experience in the following areas:

• Multi-functional operations including budget and labor management.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Reporting and data analysis.
• Problem-solving and resolution management skills.
• Oral and written communication skills.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Interpersonal skills with staff and clients, and works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Staff management including coaching, developing, and motivating staff.
• Conduct performance appraisals.
• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.
• Model a professional and courteous manner with staff and clients.

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