Job Description
Salary: $6 - $7
We are a Business Process Outsourcing Company and we are looking to hire another Team Lead from Sta lucia, Jamaica or other Caribbean locations
to handle some of our eCommerce clients as well as other industries such as Medical Billing/Coding and/or Authorizations.
Requirements/Qualifications-Knowledge in speaking spanish
- Knowledgeable in reporting
- Excellent English Grammar
- Well versed in eCommerce Platforms such as Shopify, Magento, Woo Commerce, Big Commerce
- Well versed in Customer Support Ticketing Platforms such as Zendesk, Gorgias, Five9
- 5+ years of Customer Support Experience
-Team leadership
- Performance evaluation
- Conflict resolution
- Problem-solving skills
- Communication skills
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