Triage Nurse Job at SouthernMED, Summerville, SC

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  • SouthernMED
  • Summerville, SC

Job Description

Job Description

Job Description

Description:

Responsible for identifying the nature and urgency of the patient’s healthcare needs and determining appropriate disposition. Assess the patient’s needs, prioritizes the needs and makes a referral for the appropriate level of care. Performs a variety of duties in accordance with federal, state and local regulations along with established priorities and procedures of the practice.

Job Tasks

  • Takes incoming telephone calls from patients and gives them medical advice according to predetermined protocols.
  • Answers questions from patients on varying topics related to their healthcare.
  • Determines urgency of seeing the patient based on brief assessment. Makes decisions about patients needing to be seen immediately, same day or next day.
  • Instructs patients about medications and special diets as instructed by the medical provider.
  • Processes patient’s requests for prescription refills that are received by phone and through the patient portal.
  • Conducts pre-authorizations for medications when needed.
  • Schedules patients who will be seen in the office only for shots.
  • Provides back-up assistance for scanning, and requests for shot records.
  • Meets position requirements and performs essential functions.
  • Completes all mandatory training as required.
  • Performs other duties as assigned.

Quality and Customer Satisfaction

  • Demonstrates commitment to superior customer experiences with a service-oriented attitude.
  • Collaborates with others to coordinate care, resolve concerns, and address the needs of patients, family members, providers and employees.
  • Considers patient and employee safety. Takes initiative to identify and eliminate risks.
  • Respects and considers patient rights to privacy and complies with all HIPAA guidelines for maintaining confidentiality.

Interpersonal Skills

  • Communicates professionally and appropriately at all times.
  • Builds strong working relationships with co-workers and other staff while recognizing individual talents and perspectives.
  • Identifies, analyzes and solves problems.

Accountability and Productivity

  • Accepts responsibility for decisions and actions.
  • Utilizes appropriate resources to effectively and successfully execute responsibilities.
  • Adheres to regulatory and company policies and procedures.
Requirements:

Qualifications

  • Must be a licensed nurse
  • Experience in a pediatric medical practice preferred.
  • Working knowledge of computer applications; prior experience with electronic medical records preferred.
  • Ability to speak, read and write effectively.
  • Ability to work independently without direct supervision.
  • Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.
  • Listening skills that provide ability to not only hear what the patient is saying but to interpret subtle indications as tone of voice, hesitations or incomplete responses.
  • Ability to make sound clinical decisions developed through a minimum of 1 year of experience as a nurse in a pediatric setting.

Machines & Equipment Used

  • General office equipment such as telephone, copy machine, fax machine, scanner, and computer.

Working Conditions

  • May at times work under stressful situations.

Physical Requirements

  • Good visual acuity and ability to verbally communicate.

Direct Reports

  • None

Job Tags

Work at office, Local area, Immediate start,

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