Job Description

Job Family : Business Operations

Travel Required :

Clearance Required :

What You Will Do :

• Assist in maintaining overall quality management and training for department functions.

• Support organizational education and training by ensuring process definition and execution as required by established goals.

• Assist in creating and maintaining policy and procedure and training manuals to support department functions and other assigned areas.

• Build relationships with business leaders and other key stakeholders, establish credibility as effective partner to the business, and leverage internal subject matter experts for task and content analysis

• Develops collaborative relationships with internal departments and external vendors based on client’s needs

• Maintains reports and statistics to support organizational training requirements and defines training goals and quality assurance standards to assist in positive management of personnel within assigned area

• Performs other duties as assigned

• Facilitate and deliver training virtually and in person

• Work with Leaders in the business to determine training gaps.

• Build content and lead training technology platforms

• Ability to interact with vendors to utilize their resources to promote learning within Guidehouse

• Work closely with SMEs, L&D Management team, and instructional designers (IDs) as needed to share knowledge and maintain a well-organized, timely and high-quality work product

• Ensures matters related to client or potential clients are handled in a way that creates positive lasting impressions with high quality, prompt and courteous service by oneself and others

• Takes on other duties as assigned and as needed with a positive and willing attitude

What You Will Need :

• A bachelor’s degree from an accredited university (relevant experience may substitute for formal education).

• Knowledge of principles and methods for curriculum and training design

• 2-4 years of experience creating materials, documents, job aides, and SOP’s

• 2-4 years of experience teaching, training, and instructing individuals and groups in person and remotely

• Experience with public speaking and presentations

• Experience administering post training evaluations

• Ability to manage multiple projects and follow through while exceeding expectations 

• Expert user in Microsoft Office, Excel, Teams, and PowerPoint

What Would Be Nice To Have :

• Project Management experience

• Lean Six Sigma

• Expertise in application of methods and tools used to identify, design, develop, execute, and measure corporate learning solutions

• Strong organizational and time management skills

• Skilled in the use of various techniques and approaches to build relationships at various levels

• Demonstrated ability to align and adapt communication style to fit target audience

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What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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