Job Description

Training Specialist

Culligan Quench is currently seeking a Training Specialist to join our Training and Enablement team, supporting both the Customer Care and Sales teams alongside our team of trainers. The Training Specialist is responsible for the quality of our work across the Customer Care and Sales as it relates to our interactions with customers, leveraging the best of our technology and understanding everyday policies and procedures. The Training Specialist is primarily focused on ensuring customers are consistently delighted with the knowledge, professionalism, courtesy, and efficiency of our customer-facing employees, and that our employees are able to effectively move through our systems to gather the right data and perform the right actions to support our customers. The Training Specialist will work closely with the Sr. Manager of Training & Enablement as well as the Leadership & Development Manager to provide top tier new hire experience, produce improved SOPs, and continued education for Customer Care & Sales team as well as assist with building and planning essential events throughout the year.

Essential Functions:

• Develop training modules and content as needed, in such areas as process, SOP compliance, professionalism/customer advocacy, product knowledge, system mastery, etc.
• Schedule, deliver and/or coordinate the delivery (as applicable) of training to all department employees, including that related to the onboarding of new employees as well as ongoing training sessions.
• Plan and implement an effective training curriculum.
• Train and guide new employees.
• Coach & mentor employees at all stages of their lifecycle to enhance skills as needed.
• Develop/assist in quality auditing to ensure training and process compliance.
• Conduct retraining as needed for existing employees.
• Work with other departments as needed on product launches, system launches, and other organizational updates.
• Insist on excellence in taking care of customers.
• Regular and reliable attendance.

Qualifications:

• Excellent communication, presentation, and interpersonal skills.
• Minimum 1 3 years of proven experience in a teaching/training position.
• Solid knowledge of corporate training techniques.
• Intellectual curiosity about best practices in training and customer care.
• Excellent time management and organizational skills.
• Proficiency with Microsoft Office Suite, especially PowerPoint.
• Experience with Salesforce, Adobe Acrobat, LMS and/or training software/tools is a plus.
• Associate or bachelor's Degree preferred.
• Must be a quick learner and should be able to adapt to changing technical and business requirements.
• Results-oriented attitude, ability to manage multiple projects and data-driven mindset.

Benefits:

• Medical
• Dental
• Vision
• Life insurance
• Disability
• 401(k)
• Paid time off
• Parental leave
• Additional voluntary benefits

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information, or any other category protected by federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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