Job Description

Position Description:

The Training Specialist is a member of the CHRIS Training Institute and as such is supervised by Chief Operations Officer. The Training Specialists designs and delivers core training for both internal and external markets, identifies and assesses training needs and develops and reviews instructional material for pertinence to organizational needs. The ideal candidate has specific experience in training, facilitation, instructional design, and administrative coordination and management. This candidate must pay close attention to detail and be able to manage multiple activities. The Training Specialist must possess experience working with and/or possess the ability to cultivate client relationships that create positive training and marketing opportunities for the CHRIS Training Institute. A demonstrable commitment to child welfare and mental health will be a distinct advantage.

The Training Specialist needs to work with contracted trainers to supervise their development and delivery of training content to internal and external audiences. They need to consult with management and leadership regarding professional development needs of staff and how training can best meet those needs. Training Specialist will assist the COO in program planning, management and development of new and expanded training content and programming. In order to identify and assess training needs within the organization, the Training Specialist will confer with directors, managers, supervisors and/or conduct surveys in an effort to periodically evaluate training effectiveness. The Training Specialist will recruit, train and over see staff and external trainers to broaden the training content and capacity of the Training Institute

The Training Specialist also manages the registration, data, evaluation, attendance records and other materials for documentation and appropriate recordkeeping. They will work with training team and organization to identify and assesses training needs and market data to inform program and training design. The ideal candidate has specific experience in data entry, recordkeeping, logistics and project management. Experience in administrative coordination and management is necessary for this position. This candidate must pay close attention to detail and be able to manage multiple activities. The training specialist will also assist with room rental and events at the CHRIS 180 CETEC office, including set up and clean up, tech support, and hospitality.

Responsibilities:

• Delivers training using a variety of techniques based on learners’ needs and organizational needs
• Instructs students using a variety of appropriate methodologies such as lecture, group discussions, practice exercises, role play, case studies, behavior modeling, etc.
• Communicates information effectively and completely; incorporates principles of adult education and applies adult learning theory.
• Coordinates training by arranging for other contract instructors and/or guest speakers to deliver training as needed. Ability to review, edit and provide feedback on training curriculum of others.
• Meets quarterly with CHRIS 180 staff trainers for training and communication
• Assist with the development, implementation, and evaluation of the annual training plan
• Marketing CHRIS Training Institute training offerings to internal and external customers utilizing specified tools
• Assisting in training course set up/break down before and after a training event
• Ensuring course evaluations are completed following training courses and compiling/communicating feedback to the appropriate staff
• Coordinating CHRIS Training Institute functions as required by the organization during annual leave/other absences of COO
• Willingness to travel for off-site training facilitation and meetings.
• Become familiar with and execute a working knowledge of all training-related standards as mandated by DBHDD, DFCS, ORCC, and COA as they relate to training and staff development.
• Maintains knowledge of current regulatory standards, trends, and developments in the Human Services field by reading appropriate books, journals, and other literature and attending related seminars and conferences.
• Applies pertinent new knowledge to the performance of other job responsibilities
• Participate in the various committees as needed to assess and plan for ongoing training needs.
• Trained in and executes administrative tasks such as updating trainings in Docebo/registration site, coordinating CCFA trainings, creating and sending certificates, corresponding with NBCC, ASWB, and GAMFT for CEs.
• Helps to coordinate and facilitate New Employee Orientation twice a month, and executes all related tasks (emails, communication with supervisors, evaluations, and follow up).
• Works with team to input new employees into training systems and assigns appropriate training plans. Also marks trainings complete and uploads certificates into Relias.

Skills, Knowledge, and Abilities:

• Highly organized individual able to take and respond to calls and check the website for incoming requested training daily.
• Track all data, and excellent follow-through with documentation on every task.
• Able and enjoys public speaking, usually 25-35 people at once but can be larger crowds.
• Skilled and experienced with in-person training and on-line trainings.
• Creative and passionate in presenting to the public with strong energy and presence in training.
• Tracks the active calendar and project software of training and fills it with new training coming in. Follow through with each agency before and after training is completed

• Understands and is proficient in making power points, Microsoft office, virtual training, and learning, able to perform simple fixes to glitches that may occur in a training is required.
• Proficient in using the Zoom platform.
• Conduct parts of new hire orientation each month.
• Excellent customer service, always.
• Ability to learn management systems and oversee contract trainers.
• Knowledge of applicable training principles and practices.
• Knowledge of various methods and techniques used for conducting formal and informal training sessions.
• Knowledge of how to use various types of visual aids.
• Ability to conduct training, lead discussions, instruct training groups and stimulate individuals and groups in the learning process.
• Ability to establish and maintain effective working relationships with staff, professional agencies and the community.
• Knowledge of policies and procedures of the program area of assignment and of organization policy and procedures.
• Ability to analyze training and development needs and resources and to recommend and communicate solutions effectively.
• Ability to exercise judgment and discretion in applying and interpreting a variety of training policies and procedures.
• Ability to supervise and manage contract trainers.
• Exceptional writing, speaking and observation skills.
• Must possess excellent communication skills.
• Ability to think, rationalize and work independently.
• Must be able to stand for long periods of time.
• Understands and is proficient in making power points, Microsoft office, virtual training, and learning, able to perform simple fixes to glitches that may occur in a training is required.
• Proficient in using the Zoom platform.
• Conduct parts of new hire orientation each month.

Preferred Skills:

• Instructional Design experience. Understand websites and can add to the quality of the training website with ideas. Proficiency in MS Office.

Qualifications/Competencies

The Training Specialist will possess a bachelor's degree in education, social work or a related field from a four-year college or university and at least five years of experience working in the human services field. Experience in delivering training that includes developing instructional materials, lesson plans and program evaluation is necessary with at least one-year prior experience in providing training.

The Training Specialist should possess knowledge and/or experience in the use of computer software such as Microsoft Word, PowerPoint, and/or other graphics or presentation software and in the use of audio- visual equipment. They need to be proficient in managing online training delivery and content.

The Training Specialist will possess a valid Georgia Driver’s License and must submit proof of a satisfactory criminal history check. The candidate must become certified in areas which include but are not limited to Restraint Techniques, and First Aid & CPR.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short- and Long-Term Disability
• Basic and Voluntary Life Insurance and AD&D
• Employee Assistance Program
• Flex Spending Account
• Health Savings Account
• 403 (b) plan
• Paid Time Off

Schedule: This position typically works Monday - Friday during normal business hours which is typically 8:00 am5:00 pm. The work schedule requires flexibility to meet the needs of the operations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, and reach with hands and arms. The employee is occasionally required to lift and/or move up to 20 pounds.

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