Job Description

Job Description

Job Description

Job Summary:

The Telecom Technician will be responsible for supporting and maintaining the Cisco VoIP Telephone System (CUCM version 12.x), Cisco UCCX (Call Center), and Unity (Voicemail System). This role involves handling user requests, troubleshooting phone issues, managing IVR scripts, and maintaining telecommunication infrastructure. The ideal candidate will have hands-on experience with Cisco systems and a good understanding of telecommunication protocols and equipment.

Please note that this position requires passing a California Law Enforcement Telecommunications (CLETS) background check, and authorization to work in the United States (see below for specifics)

• Manage and maintain the Cisco VoIP Telephone System (CUCM version 12.x) , including user provisioning, troubleshooting, and system updates.
• Support Cisco UCCX (Call Center) , including changing and updating IVR scripts to ensure smooth call flow management.
• Administer the Unity Voicemail System , adding, deleting, archiving users, and setting up unified messaging.
• Troubleshoot phone issues and ensure timely resolution of system problems.
• Handle user phone configurations, including adding, deleting, and moving phones as needed.
• Set up and maintain call handlers for effective call routing.
• Work with Telco and cabling systems , with a strong understanding of both digital and analog lines.
• Install, troubleshoot, and repair Cisco headsets .
• Provide support for telecommunication equipment as directed by the Telecom Engineer.
• Proactively manage telecommunication systems and participate in system improvements.
• Perform other duties as assigned by the Telecom Engineer.

• Any combination of education and experience that demonstrates the ability to perform the required job duties.
• Minimum of 1 year of experience in supporting Cisco Call Manager (CUCM) and UCCX systems.
• Related certifications and accreditations preferred (e.g., Cisco certifications such as CCNA or similar).

• Strong working knowledge of Cisco VoIP systems, UCCX call centers, and Unity voicemail systems.
• Proficient in troubleshooting telecommunication issues, including VoIP and analog phone systems.
• Ability to create, modify, and manage IVR scripts and call flow handlers.
• Good understanding of telecommunication infrastructure (Telco and cabling) and analog lines .
• Excellent problem-solving skills, with the ability to work independently and as part of a team.
• Self-motivated and able to prioritize tasks efficiently.
• Strong communication skills and the ability to work with technical and non-technical staff.

Work Environment:

• The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Avenue Summary:

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Job Tags

Similar Jobs