Job Description

Job Description

Job Description

Telecom Support Technician
Long-Term Contract
Pay Rate: $23 / hour
Shift: Monday-Friday, 8:00 AM - 4:30 PM
Location: Plano, TX

A world-wide electronics manufacturer is looking for an experienced Telecom Support Technician to join their team.

As A Member of This Team:

• Answer the Technical Support hotline during assigned schedule; respond to customers' issues over the phone, troubleshoot, and/or research technical issues through to resolution. Research and resolve complex issues escalated by other staff members. Log all calls into the database with detailed information, responsible for schematic-level troubleshooting.
• Review and reply to customers' technical issues that are submitted directly to the Technical Support department's e-mail inbox.
• Provide on-site technical support at customers' locations for installed products.
• Interface with customers to ensure their issues are resolved promptly and professionally.
• Assist in all inventories, troubleshooting, and technical support as needed to ensure smooth technical product flow.
• Follow all internal policies, processes, and procedures for the Technical Support department in support of the company's quality management system.
• Perform all responsibilities ensuring all safety requirements are followed; report any safety issues or injuries immediately to Supervisor.

You Will Need:

• Associate's degree in Electronics or related discipline, or equivalent required; Bachelor's degree in Electronics, Engineering, or related discipline preferred.
• Basic understanding of DC power required.
• Two to four years of previous technical support of telecom power equipment or product repair/test experience required.
• Demonstrated proficiency with computer software, including MS Office (Word and Excel), e-mail, and ERP/financial accounting systems.
• Effective communication, time management, and organizational skills required.
• Excellent analytical and troubleshooting skills required. Demonstrated ability to identify, research, and resolve issues.

Why Apply?

• Eligible to enroll in medical, dental, and vision insurance
• Weekly pay periods
• Direct deposit offered
• Monday through Friday work schedule – Relax on weekends

Your Career Partner:

Veteran-founded and family-owned, The Reserves Network specializes in connecting exceptional talent with rewarding opportunities. With our extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. Submit your application for consideration in this and other positions and gain exclusive access to our mobile app for job notifications.

As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.

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