Job Description

Join Our Team as a Customer Service Representative!

Highland Management Group is one of the nation's fastest-growing firms in the industry. Our is a pioneer in brand engagement, constantly pushing the boundaries with innovative promotional events and personalized marketing strategies that deliver measurable results for our prestigious clients. We are at the forefront of the industry, consistently developing and implementing our clientele's latest and most advanced wireless technology by delivering and executing experiential customer service and sales campaigns. Our mission is to assist in expanding throughout the territory while simultaneously cultivating the next generation of leaders within our field.

Highland Management Group is seeking a passionate and ambitious Customer Service Representative to join our team. As a Customer Service Representative, you will work directly to create positive interactions with customers when introducing the brand and enrolling them in new services. You will play a key role in building strong, lasting relationships with clients, driving sales, and delivering outstanding results for our clients through their enrollment process.

What does a typical day look like for our Customer Service Representative? Let's break it down: 

• Meet with potential customers in the community (face-to-face) to guide them through the enrollment process & ensure customer satisfaction by informing them about the latest non-profit goals
• Build and nurture long-lasting client relationships to ensure their ongoing happiness and brand loyalty
• Stay informed about our client's initiatives and services to effectively communicate with customers, promote the brand effectively, and boost sales
• Accurately record and manage customer account details to ensure smooth service activations and installations
• Work together with top-performing Customer Service Representatives to deliver seamless service and quickly address customer concerns or inquiries
• Help achieve sales goals, identify new opportunities, and implement targeted outreach strategies to drive the business forward

Qualifications of the Customer Service Representative: 

• High School Diploma
• No prior experience is required - past customer service, account/brand management, or relevant sales experience is a plus!
• Excellent communication, interpersonal, and problem-solving skills
• Ability to build rapport quickly and manage relationships effectively
• Self-motivated, goal-oriented, and passionate about driving sales results
• Ability to thrive in dynamic environments and quickly integrate new information about evolving technologies and services

Although our Customer Service Representative role is an entry-level position, our team needs career-focused individuals who want an opportunity for significant income and those who desire to grow in their career and professional portfolio. 

If you are ready to put your team building, critical thinking, and sales knowledge to the test, then our Customer Service Representative role is for you!

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