Job Description

Why USAA?Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Subrogation Specialist, you will provide specialized Auto claims service in the recovery of payments made to USAA members by legally pursuing through arbitration a third party that caused an insurance loss to the insured. The Subrogation Specialist may also defend through arbitration claims by other insurance carriers against USAA.

This hybrid role requires an individual to be in the office 3 days per week . This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

**This posting will be used to fill more than one role.

What you'll do:

• Conducts claims investigations for moderate to high complexity cases in arbitration by analyzing the facts surrounding a loss to reach a recovery conclusion, including recorded statements, securing public records and analyzing report findings.
• Applies advanced knowledge of P&C insurance industry products, services and processes to include P&C insurance policy contracts and coverages, common law, contract law, state statutes, evidence and damages, and arbitration program rules.
• Generates contentions that accurately illustrate the facts of loss to effectuate maximum indemnity recovery or defense based on detailed analysis of claim and applicable program rules in Automobile, Medical Pay, or Personal Injury Protection (PIP) claims. Recognizes and documents subrogation, SIU, and salvage opportunities, and refer accordingly.
• Reimburses policyholder's deductible after recovery is made.
• Serves as an arbitrator who reviews contentions and evidence submitted by multiple carriers and renders decisions that appropriately cite program rules, statutory language, and other considerations to articulate the rationale for the decision reached.
• Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.
• At least 2 years of claims adjusting experience.
• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
• Ability to pass required exams to serve as a panelist in arbitrations for Automobile, Medical Pay, or Personal Injury Protection (PIP) claims within 90 days (which requires 3 years claims adjusting experience).
• Advanced knowledge of common law, contract and negligence laws.
• Ability to expertly resolve issues and negotiate fair settlements.
• Strong written communication skills with excellent attention to detail and accuracy.

What sets you apart:

• Arbitration or Subrogation experience as an arbitration or subrogation specialist (important).
• 5+ years of Auto Liability experience.
• Currently have an active P&C Adjuster's License
• Currently certified to hear Arbitration cases.
• Bachelor's Degree
• Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 61,110 - $ 116,800 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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