Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Specialized Sales I for Voice, UCC, and CCS, SaaS, and CaaS services, you will support the full customer lifecycle, including business development, accretive sales, upsell, cross-selling, life cycle, migration, and retention. This sales position involves daily outbound contact methods and inbound leads, helping customers transform their business from current state platforms to future state platforms. You must be prepared for a high-volume, customer-experience-focused work environment where knowledge, speed, accuracy, and follow-through are key contributors to delivering successful customer experiences in their transformation journey. You must either be skilled in or show an aptitude to learn and articulate Lumen’s capabilities in helping customers transform.

The Main Responsibilities

• Business Development: Leverage voice technology to grow business and maintain relationships from operational teams to the C-suite.
• Migration: Lead transitions to new voice communication platforms, addressing integration, security, and training challenges.
• Accretive Sales: Drive incremental revenue growth.
• Upsell: Encourage customers to purchase more or upgrade services.
• Cross-Selling: Offer related or complementary products.
• Retention: Keep customers engaged and renew contracts.
• Life Cycle: Maintain customer relationships, improve satisfaction, and reduce churn.
• Quote to Order Voice: Manage the quote to order process, Salesforce accuracy, and sales funnel.
• Become the resident expert on the Lumen services with Voice, UCC and CCS, SaaS and CaaS products.
• Develop a strong understanding of key differentiators, internal/external systems, sales methodologies, and processes.
• Accountable for meeting and/or exceeding assigned sales activity objectives and quotas within a designated module and/or territory.
• Build and maintain accurate and up to date strategic account plans associated with sales opportunities.
• From discovery through sale implementation, collaborate effectively with Lumen Sales Teams, Customer Success, Account Managers, Channel Partners, Product Management, Research and Development, to serve customers through a strategic and consultative sales approach to understanding their business needs, issues, strategies, and priorities to deliver valuable solutions to retain and grow the customer for long-term maximizing revenue growth and minimizing churn.
• Utilize prospecting tools to find key customer contacts, understand customer environment and technology migration roadmap and customer financials.

What We Look For in a Candidate

• 5 years of B2B tech sales experience, with 3+ years focused on midmarket/regional sales of Voice, UCC, CCS, SaaS, and/or CaaS solutions.
• Proven success selling specialized solutions to SMBs and guiding customers through digital transformation.
• Consistently exceeds sales quotas; strong track record in retention, upselling, and new business development.
• Skilled in needs-based selling and solution recommendations.
• Excellent customer service across written, phone, video, and in-person interactions.
• Solid understanding of industry trends, emerging tech, and competitive landscape.
• Creative, self-motivated, and proactive in leveraging technology.
• Strong communicator with persuasive presence, especially with executive audiences.
• Highly adaptable to changing markets and environments.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Willing to travel ~10%.
• Experience in selling cloud calling/PBX, meetings tech, and collaboration SaaS.
• Background in voice networking.

Preferred Qualifications

• Technical sales certifications preferred or to be earned upon role commencement.
• Consultative or solutions selling training (Miller Heiman, Sandler, etc.) with demonstrated success in applying consultative selling techniques to opportunities.
• Practical experience with Microsoft Office applications including Outlook, Word & PowerPoint.
• Practical experience with Microsoft Excel including graphs, pivot tables and formulas.
• With assistance, use of AI systems including Microsoft Copilot for fact checking, document writing and information summarization.
• Sales & Technical Sales Certifications (AWS, Cisco, Zoom, Microsoft, Talk Desk, Genesys, Vail etc.)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$89,303 - $148,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$93,776 - $156,282 in these states: CO HI MI MN NC NH NV OR RI
$98,238 - $163,727 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:
Benefits

#LI-Remote

What to Expect Next

Requisition #: 341081

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

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