Job Description
Job Description:
Job Description:
SKILLS/EXPERIENCE PREFERENCES: 8+ year of experience required.
Dynamic and Proactive ITSM Professional:
•Proven self-motivation and a successful track record in IT Service Management (ITSM), IT Operations Management (ITOM) technologies.
•Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
•Organized and analytical with the ability to work effectively in a team environment.
•Demonstrated ability to implement projects on time to meet project schedules.
•Capable of handling multiple priorities in a fast-moving environment.
Application Portfolio Management (APM) Expertise:
•Essential expertise in Application Portfolio Management (APM).
•Emphasis on managing and optimizing the organization's portfolio of applications for enhanced efficiency and performance.
Technical Proficiency:
•Intermediate level experience with ServiceNow implementations.
•Understanding of the Common Service Data Model (CSDM)
•Proficiency in system integration using web services and other web-based technologies (XML, HTML, AJAX, CSS, REST/SOAP).
•Strong communication, presentation, and writing skills.
•Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion.
ServiceNow ITSM Modules:
•Hands-on experience in the development and implementation of ServiceNow ITSM modules:
•Asset Management
•Incident Management
•Change Management
•CMDB/Discovery
•Service Mapping/Dependency Mapping
•IT Asset Management
Technical Understanding:
•Exposure to ServiceNow platform capabilities.
•Understanding of technical and functional design requirements related to ServiceNow.
Scripting and Automation:
•Proficient in creating and managing scripts and workflow.
•Experience in one or more scripting languages: JavaScript, Python, PowerShell.
ITSM Fundamentals:
•Fundamental understanding of ITSM, ITIL
•Understanding of CMDB.
ServiceNow Scripting Aspects:
•Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
•Proficiency in ServiceNow client and server-side JavaScript and the ServiceNow APIs.
Web Services and Integration:
•Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications.
Customization Skills:
•Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
•Implementation of Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes. Inficare Technologies
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