Job Description

Job Description

Job Description

Located in Grand Rapids, MN

Salary: $20.00/hour

Marine Service Coordinator (Customer Care & Parts Advisor)

If you love lake life , fishing, and water sports - and want to turn that passion into a career - read on! Express Employment Professionals is hiring a Marine Service Coordinator on behalf of a well-established boat sales and repair facility in Grand Rapids, MN, right in the heart of Minnesota's lake country. As the friendly face at the front desk, you'll assist fellow boating enthusiasts with service requests and boat parts inquiries, all while keeping operations professional , organized , and efficient . This full-time role (Monday-Friday, 9am-5pm, with occasional weekends) offers $20/hour and a chance to work in a fun, outdoors-oriented environment.

Key Responsibilities

• Be the first point of contact for customers seeking boat repair or maintenance, both in person and over the phone.
• Greet customers warmly, listen to their needs, and document detailed service requests.
• Provide estimates and clearly explain recommended services or repairs in friendly terms.
• Coordinate service schedules with marine technicians to prioritize jobs and ensure timely completion.
• Handle boat parts inquiries and sales , helping customers find the right parts and accessories.
• Maintain work orders and service records , processing invoices and warranty claims accurately.
• Communicate updates to customers regarding repair status and completion timelines.
• Keep the front desk and showroom area organized and professional , creating a welcoming environment.

Qualifications & Skills

• Customer service experience (required). Experience as a Service Writer/Advisor in a marine, automotive, powersports, or similar industry is a strong plus.
• Excellent communication skills - you are friendly, patient, and confident interacting with customers in person and on the phone.
• Strong organizational abilities to juggle scheduling, paperwork, and parts inquiries without missing a beat.
• Comfortable with computers for email, invoicing, and scheduling; experience with service or inventory management systems is helpful.
• Knowledge of boats/marine equipment or a mechanical aptitude is a bonus. If you can 'talk shop' about fishing or boating, it will help you connect with customers!
• Passion for the outdoors - you enjoy activities like fishing, boating, or water sports. (You'll fit right in with our team and customers if you do!)
• Professional and reliable work ethic - you're punctual, trustworthy, and present yourself well in a front-desk role.

Apply online or at our office:
Take the first step toward your success. Apply with Express today!

Show Your Passion: Include a note about your favorite outdoor activity in your application or cover letter - we love to see your enthusiasm for the outdoors!

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Our location:
Express Employment Professionals
102 3rd St. NE, Suite 100
Grand Rapids, MN 55744

Need more information about this job?
Contact us at 218-326-9461.

One of our top priorities is supporting a healthy work environment and being easy to do business with. That is why we offer an online application process as well as a phone interview process. Express Employment Professionals can help find the type of job that is a perfect fit for your needs and abilities, and you will never pay a fee for our services and support.

#3371OS

Express Office: Brainerd/Grand Rapids

102 Northeast 3rd Street

Suite 100

Grand Rapids, MN 55744

Job Tags

Full time, Outdoor, Monday to Friday,

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