Job Description

Job Description

Senior Salesforce Administrator: Architect a Mission-Driven Service Cloud | Remote Flexibility & National Impact

On behalf of our client, Global Recruiters of Buckhead is proud to lead the executive search for a mission-driven Senior Salesforce Administrator.

Are you ready to architect the technology backbone that transforms patient care across the nation?

We are seeking a visionary Salesforce expert to join a national leader in in-home healthcare. This isn't just another admin role; it's an opportunity to own and optimize a complex Salesforce ecosystem that directly impacts patient well-being and empowers them to live more comfortably at home. You will be the strategic force behind a platform that connects thousands of patients with critical respiratory and medical supplies.

In this pivotal role, you will collaborate with cross-functional teams to drive operational excellence and craft scalable solutions that redefine the patient and provider experience. This position can be Hybrid in Orlando, FL, or primarily Remote (with periodic travel to the Orlando, FL Office) for the ideal candidate.

What You Will Achieve:

• Architect the Future of Service: Lead the administration and optimization of a large-scale, multi-site Salesforce Service Cloud, designing sophisticated solutions for Case Management, Omni-Channel routing, and Skills-Based routing.
• Drive Intelligent Automation: Design and implement cutting-edge automation using Flow Builder, Process Builder, and validation rules to streamline workflows and enhance efficiency.
• Innovate the Customer Experience: Configure and deploy Knowledgebase, AI Bots, and CTI integrations (like Service Cloud Voice with Cisco Webex) to empower users with self-service options and provide agents with next-level tools.
• Deliver Actionable Insights: Build complex reports and dynamic dashboards that provide hierarchical visibility into KPIs and case queues, from the front-line agent to the divisional leadership.
• Serve as the Salesforce Guru: Act as the subject matter expert across the organization, mentoring junior team members and championing Salesforce best practices for security, data architecture, and release management.

The Expertise You Must Bring (Required Qualifications):

This role demands a high level of technical mastery and strategic thinking. The ideal candidate will possess:

• Salesforce Service Cloud Mastery: 5+ years of hands-on administration experience, specifically within large, multi-group customer support and call center environments.
• Expert-Level Functional Knowledge: Deep, proven expertise in all facets of Case Management and Omni-Channel architecture and best practices.
• Advanced Technical Skills: Proven experience with Salesforce Lightning, Flow Builder, and advanced automation tools.
• Architectural Acumen: Strong understanding of Salesforce security models, sharing rules, and complex data architecture.
• Salesforce Certifications: Multiple Salesforce Certifications, including the foundational Administrator certification.
• Leadership Qualities: Excellent problem-solving, communication, and project management skills with a history of translating business needs into technical solutions.

Elevate Your Application (Preferred Qualifications):

• Salesforce Advanced Administrator or Platform App Builder Certification
• Direct experience within the Healthcare Industry
• Hands-on experience with Service Cloud third-party integrations (e.g., Service Cloud Voice, Cisco Webex, CTI, SMS/email platforms).
• Familiarity with Agile methodologies and tools (Jira, Monday.com, etc.).

Core Competencies & Professional Skills:

• Communication: Effectively communicate in English (both oral and written) and interpret a variety of complex communications.
• Problem-Solving: Exhibit strong self-motivation, organization, time-management, and deductive problem-solving skills.
• Execution: Adept at multi-tasking with keen attention to detail, working both independently and as a collaborative team member.
• Integrity: Maintain the highest level of confidentiality, discretion, and caution when handling sensitive information.
• Technical Proficiency: Skilled in the use of Microsoft applications (Outlook, Word, Excel), email, internet navigation, and standard office equipment.

Why This is a Compelling Opportunity:

Join a company where your work has a tangible, positive impact on people's lives every day. Our client fosters a collaborative, mission-driven environment committed to diversity and inclusion. They offer a flexible work culture with remote and hybrid options, a comprehensive benefits package, and the chance to work with cutting-edge technology.

If you are a top-tier Salesforce professional ready to take on a challenging and deeply rewarding role, we want to hear from you.

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