Remote customer experience representative Job at Camp Albemarle, Newport, NC

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  • Camp Albemarle
  • Newport, NC

Job Description

Job Description

Position Overview

We’re looking for a friendly, tech-savvy, and responsive Online Chat Representative to engage with current and prospective camp families via our website's live chat system. As the first point of contact, you will play a key role in answering questions, guiding registrations, and providing an outstanding virtual guest experience.

Key Responsibilities

  • Promptly respond to inquiries through the website’s live chat platform
  • Provide accurate information about programs, availability, schedules, policies, and registration
  • Assist users with navigating the camp’s website and registration portal
  • Escalate complex inquiries to appropriate staff (e.g. registration team, program director)
  • Record common questions and feedback to help improve FAQs and online support
  • Deliver professional, warm, and faith-affirming communication consistent with Camp Albemarle's values

Qualifications

  • Previous experience in customer service, hospitality, or online support preferred
  • Excellent written communication skills
  • Familiarity with live chat platforms (e.g. Tidio, Zendesk, or Intercom)
  • Comfortable learning camp-specific systems and tools
  • Friendly, empathetic, and able to communicate with families from diverse backgrounds

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