Job Description

To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the company’s mission, vision, and values.

OUR MISSION: We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of our team members are the benchmarks of our success. 

POSITION TITLE: Strategic Program Manager
CLASSIFICATION: Exempt

POSITION OVERVIEW:

ADB is a Nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, and Engineering. Our customer centric approach has ensured long term relationships with commercial clients, service providers, local, state, and federal government organizations. We recognize our team members as our greatest asset ensuring that their safety, well-being, and career growth are always our number one priority. Our ALL IN culture includes a focus on Safety, Wellness, Learning, Diversity and Inclusion, and giving back to our Communities.

ADB is seeking a Strategic Program Manager to provide executive level leadership to multiple size and scope telecommunications projects that could include Wireline (OSP), Wireless, and Technology (ISP). The Strategic Program Manager will plan and manage the entire process from planning and implementation, to continuous process improvement and measuring program customer success financials and KPIs across multiple projects. As part of the program management process, the Strategic Program Manager will produce project plans, requirements documents, manage critical program milestones, develop program methodology, program playbooks, templates, deliverable approval requirements, site trackers, budget forecasting/cost models, and workflows to be used by the program team. The Strategic Program Manager will manage all aspects of the program such as executive reporting requirements, executive communications, program schedules, RAID (Risk, Action Items, Issues, and Decisions), lessons learned, project/program status reports, inventory and cost-to-complete (CTC) reports. There is a large focus on construction, OSP, and telecommunications projects. The ideal candidate will have proven experience and success leading major telecom fiber builds, have a high level of business acumen and professionalism, be forward thinking and strategic, with a strong work ethic and ALL IN attitude to achieve results.

ROLES AND RESPONSIBILITIES:

• Strategically leads program functions including production of project plans, requirement documents, site trackers, budget management processes, and overall workflows for large enterprise Programs nationwide
• Manages all aspects of programs which can include executive reporting, RAID, program status reports, inventory management, and financial health
• Expert ability to review and understand large enterprise program Contracts, Statements of work, Master Service Agreements, and Change Orders
• Create the foundation for the program to be successful by proactively making recommendations and generating innovative ideas as the program is launched
• Develop program playbooks and workflows covering all departments impacted or affected by the program
• Defines and implements governance and controls across the program
• Strategic and forward-thinking leader; Drives and participates in the strategic planning process. Monitors, manages, and drives solutions for all program KPI’s including financial metrics, customer experience, quality standards, and profitability
• Proactively manages changes in project scopes and/or financials; can effectively forecast delays and/or issues and create solutions for any strategic changes that need to occur to ensure the overall project success
• Expert relationship builder. Is the liaison for all stakeholders involved in a successful program and is engaged and proactive driving plans and innovative approaches for all including construction, splicing, engineering, finance, permitting, etc.
• High level of business acumen and customer centricity. Is an expert problem solver and main point of escalation for program issues in various stages and of various sizes. Drives the solution for all stakeholders involved to ensure a positive customer experience
• Supports all stakeholders in staffing and generating resources for projects; assists with org design and resource planning throughout the entire program lifecycle
• Ensures the success of the project close out process, drives accountability amongst the team and offers expert level solutions and action plans on any gaps, delays, issues that may arise
• Leads the change order process; collaborates with internal operations team and PMO team to provide a presentation to the customer on any change order needs; can effectively work through any issues that may arise with the customer
• Provides mentorship and coaching to other team members within the PMO team on a regular basis
• Accountable, Self-Motivated, and Self-Managed to complete tasks within deadlines provided and holds others accountable to same expectations; ensures processes are complete with a high level of follow through and follow up
• Performs other position duties when requested

SUCCESS FACTORS:

• Ability to travel Nationwide
• A strong belief in ZERO- Being Safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• Strong work ethic with an ALL IN attitude
• A high level of customer centricity
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast-paced work environment
• A high level of time management, accountability, and prioritization skills
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Ability to be organized, problem solve, and be solution oriented
• Strong ability to influence desired outcomes by master relationship building
• High level of professionalism and business acumen
• Proficient with Microsoft Office (Power Point, Word, Excel,)
• Advanced level knowledge of various PMO software/tracking tools required

WORK ENVIRONMENT:

• Regularly works out of a controlled office environment; office may be in a warehouse where yard space is near allowing dirt, gravel, etc. to enter close to or within workspaces
• This role routinely uses standard office equipment such as laptop computers, copy machines, and smartphones
• May visit construction project sites. Must wear common PPE and safety equipment such as safety glasses, hard hats, safety vests, steel toed boots, etc.

EXPERIENCE AND EDUCATION:

• 10+ years of end-to-end customer Project Management (PMO) experience within the Technology, Telecom, and/or Utility Construction industry required
• 5+ years of proven success in a high level Program Management executive position required
• Extensive experience successfully managing, tracking, and launching multiple large-scale programs
• One to three years prior sales/business development experience is preferred
• PMP Certification (or equivalent experience) required
• Bachelor’s Degree in Business or IT required; Masters preferred\

ADB Companies, LLC is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.

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