Job Description
Premium Services Manager Midwest Shooting Center Full-time | $50,000–$60,000 per year (base + performance incentives)
About Us Midwest Shooting Center is redefining the modern shooting range experience through professionalism, hospitality, and a focus on safety and service. With multiple locations and a growing member base, we are building a customer-first culture that sets the standard in our industry. Position Overview As a Premium Services Manager, you’ll lead all aspects of member and training client care. From onboarding and account management to issue resolution and retention, you’ll ensure every client and member interaction is handled with accuracy, responsiveness, and care. You’ll also coach and support your team to deliver consistent, high-quality service that keeps members engaged and loyal. What You’ll Do * Oversee all account management processes including onboarding, freezes, payments, delinquency, cancellations, and renewals. * Manage the training client experience, ensuring sessions are scheduled, delivered, and supported effectively. * Coach and support instructors to uphold safety, consistency, and professionalism in every training session. * Respond quickly to member inquiries and concerns, providing proactive and professional solutions. * Track and analyze key metrics such as retention, delinquency, and satisfaction to identify improvement opportunities. * Drive member retention and satisfaction through exceptional service standards. * Partner with Sales and Retail/Range teams to ensure smooth handoffs and cross-department collaboration. * Conduct regular team meetings, performance reviews, and service audits to maintain accountability and alignment. What Success Looks Like * Members and training clients remain active and engaged long-term. * Accounts are accurate, compliant, and efficiently managed. * Member and client issues are resolved promptly and effectively. * Online reviews and NPS (Net Promoter Score) consistently reflect exceptional service. *Collaboration between departments enhances the overall guest experience. Who You Are * Highly responsive and customer-service oriented. * Excellent communicator and empathetic problem-solver. * Organized, detail-driven, and capable of managing multiple priorities. * Experienced in coaching and developing front-line service staff. * Collaborative, professional, and comfortable working across departments. Compensation & Benefits * Annual salary range: $50,000–$60,000, depending on experience and performance. * Performance-based incentives. * Health, dental, and vision insurance. * Employee discounts on products, services, and training. * Career growth opportunities within a rapidly expanding company. Join the Midwest Shooting Center TeamPI5f32b56eaa96-25405-39451396
...Frameworks : Proficiency in DIR/FloorTime and Gestalt Language Processing (GLP). The Ideal "Team Member" Profile Beyond... ...outpatient: 3 years (Required) License/Certification: ~ Speech-Language Pathology License (Required) Work Location: In person...
...Description Job Description Description: Tired of the same old installation jobs? Looking to lead a team and make a real difference in people's homes? Holbrook Heating is searching for HVAC Installer to join our growing team! In this role, you'll be Installing...
...Job Summary The schedule is Friday - Monday, 4 days/10 hour shifts. The Quarry Utility position will operate all types of mobile and auxiliary equipment to load and move rock or other materials. Benefits At CalPortland, were proud to offer a comprehensive,...
...Radiology - Interventional Physician at Cross Country Locums summary: Seeking an Interventional Radiology physician to provide primarily... ...radiology, Physician job Texas, EPIC, Board certified radiologist, DEA registration, Onsite clinical position, Monday to Friday...
...Plastic Surgery opening in IowaDavenport, IAFull TimeAbout the Position-BC/BE plastic surgeon for Iowa and Illinois-Shared Call-Interest in Facial Cosmetic Surgery a plus-Work in beautiful clinic and medSpa with the hospital available for your complex casesPractice in...