Job Description

• Supervises the Parts Department staff, including reviewing existing job responsibilities and reporting relationships, assigning duties, providing feedback regarding job performance, and developing employees' skill levels, while developing an effective team.
• Hires, trains, fires, and evaluates the performance of all Parts Department employees.
• Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintaining accurate time records.
• Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations.
• Executes policies, procedures, systems, and controls for the effective running of the Parts Department.
• Executes, administers, and coordinates the activities of the Parts Department in accordance with policies, goals, and objectives established by Parts & Service Director and/or the General Manager in accordance with the development of corporate policies and goals that cover Dealership sales operations, personnel, financial performance, and growth.
• Develops, implements, and monitors the execution of processes that help grow Dealership culture and profitability.
• Understands the metrics that drive the Parts Department's profitability.
• Maintains reporting systems required by the Executive Team (ET) and the manufacturer.
• Attends managers meetings.
• Strives for teamwork within the department and with all other departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as Bureau of Automotive Repairs rules and regulations, hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer policy procedure.
• Holds weekly department meetings to review progress towards forecast.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Fosters professional employee development and determines need for advanced training.
• Makes customer satisfaction a department priority, ensuring that Parts Department personnel are courteous and respectful in their interaction with customers.
• Handles customer complaints immediately and according to Dealership guidelines.
• Works with all managers to find ways to improve the overall profitability of the Dealership.
• Returns a satisfactory profit on dealer capital invested in parts inventory through proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.
• Prepares and administers a monthly operating budget for the Parts Department.
• Maintains a balanced inventory consistent with the requirements of the service department, wholesale accounts, and the do-it-yourself public.
• Maintains no more than a 60-day supply of parts.
• Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Monitors and adjusts inventory to minimize obsolescence.
• Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
• Supervises stock order procedures.
• Sets and enforces a policy on the special ordering of parts.
• Ensures that stock orders represent at least 80 percent of all orders.
• Analyzes sales, expenses, and inventory monthly to maintain profit goals.
• Develops and administers an aggressive wholesale parts program to produce profit.
• Provides high quality services to outside customers and internal dealership customers.
• Works with the Service Managers to ensure a timely turnaround of parts needed for internal jobs.
• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
• Provides technical assistance to Parts Department employees.
• Monitors Parts Department employees' payroll records.
• Coordinates a prompt, efficient, and timely flow of paperwork.
• Directs shipping and receiving efforts to ensure timely processing.
• Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
• Develops sales promotions.
• Takes advantage of all manufacturers' inventory co-op advertising.
• Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Ensures that all dealership purchases are properly accounted for before payment is made.
• Assists in the collection of past-due accounts.
• Monitors daily reports such as DOC and sales productivity.
• Develops and utilizes a lost sales tracking report.

• Must possess a mixture of strong management skills and technical knowledge necessary to effectively direct and supervise subordinates in a fast-paced dynamic environment.
• Must be willing to learn and expand knowledge.

• Must be able to lift, bend over, and stand.
• Must be able to carry, push, pull 50 lbs.

• Must be able to work in an outside environment.
• Must be able to drive vehicles both small and big.
• May have to work in a noisy environment and in inclement weather conditions.

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