Job Description
Busy Honda dealership looking for an experienced parts counter person. We offer competitive wages, paid time off, 401K and medical. CDK experience helpful, but not necessary.Reports to the Parts Manager
Qualifications
High school diploma or the equivalent.
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
25 lbs to 50 lbs
infrequently
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.
Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.
Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
Provide information regarding the associated cost of parts required on repair orders.
Keep inventory control system and parts catalog up to date.
Inform service personnel when back ordered or special order parts are received.
Accept and follow through on lawful directions from supervisors.
Be polite and friendly, greet customers promptly and deliver exceptional customer service.
Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.
Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
Work with multiple customers at once if needed while still providing individual customer satisfaction.
Keep customer mailing lists up to date.
Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase.
Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.
Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management.
Periodically carry out physical inventory of merchandise.
...Audit Senior Associate Wichita, KS Work Type: Onsite / Hybrid The Audit Senior Associate will perform financial statement audits, work collaboratively with clients and engagement teams, and leverage audit technology to enhance audit efficiency and quality....
...team. Were seeking Psychologists that are: Fully licensed in Virginia; Have earned a PhD or PsyD in clinical/counseling psychology or neuropsychology; Experience working with child, adolescent, and/or adult populations. Trained in autism. Apply now or...
...Job Description Social Worker II - MSW - ED - 11p-7:30a Newark - Acute Care 15K Sign... ...care coordination and who is seeking a work environment filled with Love and Excellence... ...payer coverage. E DUCATION AND EXPERIENCE REQUIREMENTS: Masters degree in Social...
...Sales Specialists at Lowe's are very active, moving throughout the store or garden center, answering phones, and talking to Pro customers... ..., including nights and weekends. ~ Be able to use common retail technology, such as smart phones and tablets. ~ Obtain sales-related...
...The Audit Associate will organize, analyze, and summarize financial and non-financial information with attention to detail and accuracy. This is a remote position with the option to work in any of Kelmar's offices including Rockland, MA; Wakefield, MA; or Wilmington, DE...