Job Description

Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Situated across the street from the Long Beach Convention Center and just two blocks from the beach, the Westin Long Beach has something to offer both business and leisure travelers alike. This 474-room hotel is also ideal for groups and weddings, with 37,000 square feet of meeting space, 31 suites, and a stunning garden terrace perfect for "I Dos". And with the Westin's central location, guests are within walking distance of the Aquarium of the Pacific and the Catalina Express, and are just two miles from the Queen Mary. Overview The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards. Responsibilities Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently. Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function. Served guests according to the hotel’s standards in a friendly, courteous, and professional manner. Respond to guest problems, complaints, and accidents. Communicate to management, if necessary. Set all tables according to hotel standards. Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions. Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly. Prepare room according to BEO and the various meal functions. Follow all money handling procedures when serving the guest. Know the menu items for each function served and able to give accurate descriptions. Ensure overall guest satisfaction. Perform other duties as requested by management. On-Call position. Qualifications High School diploma or equivalent and/or experience in hotel or a related field preferred. Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to show initiative, including anticipating guest or operational needs. Westin Long Beach

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