Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Description Entry-level professional with limited or no prior experience to contribute on a project or program. Role learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training
Job Purpose The Multifamily Business Analyst I shall be responsible for research and analysis, implementation, and administration involved with improving and maintaining processes and systems. This position will assist in creating and maintaining a process guide for the Multifamily Division, as well as fulfilling reporting needs.
Essential Functions - Create and maintain a process guide mapping out the existing systems in the Multifamily Division and how they are being used.
- Identify system inadequacies and provide solutions needed to enhance workflow.
- Oversee the implementation of new technology and systems.
- Work closely with the Information Technology Division to design, develop, test, and implement solutions that will be submitted and tracked through IT work requests.
- Identify system changes and gather business requirements needed to accommodate changes in regulation, policies, or to improve overall efficiency and effectiveness.
- Serve as system administrator for various Multifamily related software applications or third party software interfaces or portals as assigned.
- Provide intermediary support to staff for technical issues pertaining to Multifamily systems.
- Provide training and documentation for system enhancements and changes to policies and procedures for staff. 9. Provide support to customers using outward-facing applications.
- Determine reporting needs and design queries, reports, and/or dashboards to fulfill those needs.
- Monitor the BA Team queue for tickets related to the Multifamly Division.
- Maintain and report on a list of priorities for the Multifamily Division.
- Perform other duties as assigned
EEO Statement As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.
The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.
Diversity Statement PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.
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