Job Description
**Remote Position Available**
Join a Gold Employer recognized by the city of Alexandria, a leading financial institution dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, Virginia, with assets exceeding $2.4 billion, we understand that our success is driven by our talented team members.
We are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% employer contribution, and much more.
**Benefits and Perks of Working with Us Include:**
- **Diversity and Inclusion:** Work in an environment that values and respects all team members.
- **Paid Holidays:** Enjoy 12 paid holidays a year, including your birthday.
- **Flexible Work Options:** Potential work-from-home options after the introductory period.
- **Generous Paid Time Off:** Ample vacation and personal days to maintain a healthy work-life balance.
- **Tuition Reimbursement:** Support for your ongoing education and career development.
- **Commute/Parking Incentives:** Financial incentives for your daily commute.
- **Comprehensive Insurance:** Access to excellent medical, dental, and vision insurance packages.
- **Gym Reimbursement:** Stay healthy with our gym membership reimbursement program.
- **Team Bonding:** Participate in company and team bonding events that foster a collaborative work environment.
Join us and be part of a team that values excellence, innovation, and professional growth.
We are currently seeking a full-time Member Service Representative I to join the team in our Call Center, located in Old Town Alexandria. The candidate must be dependable, able to multi-task, and have strong communication skills, excellent interpersonal skills, and the desire to work as a self-motivated team player in a dynamic and challenging work environment. The incumbent will also possess excellent phone etiquette, exceptional service skills, and the ability to identify member needs in order to recommend and sell our products and services that meet those needs. This is a fast-paced, goal-oriented environment with weekly, monthly, and annual production, service, and sale goals. The ideal candidate will have the ability to work independently and as a team member to meet and exceed personal and departmental goals.
**Required Skills and Competencies:**
- One year of customer service experience with proven sales and service skills
- High School Diploma or equivalent
- Ability to handle a high volume of inbound calls efficiently
- Professional phone manner and good, clear speaking voice
- Ability to communicate effectively orally, with demonstrated listening skills
- Demonstrated resourcefulness and analytical skills
- Ability to utilize a Windows software environment
- Accurate typing of 35 w.p.m. desired
- Ability to write effectively with attention to grammar and composition
- Good organizational and time management skills
**Work Setting:**
- Remote: Work-at-Home
**Schedule:**
- Monday to Friday
- Weekends as needed
Employment Type: Full-Time
Salary: $ 70,000.00 110,000.00 Per Year
Job Tags
Holiday work, Full time, Remote job, Flexible hours, Weekend work, Monday to Friday,