Job Description

Responsibilities

• Prepare and maintain all paperwork for existing and new loans, including loan disclosures.
• Act as the initial point of contact once the application is completed.
• Constant follow up and staying on top of third parties to receive documents.
• Assess the loan upon receipt and confirm all borrower information has been submitted into the loan origination system (LOS).
• Record and review the borrower’s loan, property, credit, and financial information to ensure accuracy. 
• Provide assistance and status updates to the Loan Originator and borrower as needed.
• Register, lock, and disclose files in collaboration with the internal parties.
• Place orders and requests for Submit the file to the lender, obtain third party documents (i.e. title, HOI, appraisal, HOA, etc.).
• Move signed and disclosed files to processing for continuation of the loan process.
• Collaborate and proactively communicate with internal and external parties such as:
  • Internal: loan originators, processors, team leaders, Capital Markets, and additional team members
  • External: underwriters, real estate agents, borrowers, Title companies, attorneys, HOI agents, and escrow agents
• Follow-up and document any potential red flags to review (i.e. late payments within the Derogatory Summary of a credit report.)
• Become familiar with ARIVE and several different lender portals.
• Additional responsibilities related to business needs.

Qualifications

• Minimum 1 year of mortgage operations experience
• Strong verbal and written communication skills 
• Team-oriented, adaptable, and accountable 
• Strong attention to detail and organization skills
• Ability to prioritize and multitask multiple projects and deadlines
• Ability to be highly motivated and goal-oriented
• Experience with systems such as Salesforce, or the ability to learn systems quickly
• Ability to work independently with minimal supervision

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand, sit, and walk for extended periods of time

• Includes frequently reaching with hands and arms, and using hands to handle and feel

• Requires close vision, distance vision, peripheral vision, color vision, depth perception, and ability to adjust focus
• Must be able to perform activities with repetitive motions
• Must be able to work in an environment with variable noise levels

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