Do you have a passion for customer service? Are you looking for a company that offers more? Come talk to NJM Insurance Group, a 5-time recipient of the Forbes Best Employers in New Jersey, about joining our Contact Center!
Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience for 7 years in a row!
Our Contact Center team enjoys:
Salary begins at $49,871.25 with the potential to earn more if you are licensed with experience (Salary is commensurate with experience and credentials)
Company paid training and professional state licensure.
Potential annual bonus incentive worth up to 7.5% of your first year's base salary
Hybrid work schedule once training is completed
An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%
The Opportunity
NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.
Available Shift(s):
Day Shift
Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM)
One weekday and Sundays off
Include a 5% shift differential
Delayed Shift
Monday-Friday 12:45pm-9:00pm
1 Saturday a month (8:30am - 4:45pm)
Includes a 15% shift differential
Responsibilities
Deliver a high-quality customer experience while consulting and counseling customers on NJM's products via inbound calls
Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
Demonstrate effective time management to achieve performance goals/targets
Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance
Requirements
Excellent verbal and written communication skills
Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
Accurate keyboarding skills
Superior listening skills
Strong multi-tasking ability
Prior customer service or contact center experience
Quiet, distraction-free work area at home
High School Diploma or GED is required; an associate's or bachelor's degree is desired
Bilingual skills are valued, but not required
Personal Lines Authority License is a plus
Benefits Offered:
Medical Insurance (Blue Cross Blue Shield)
Dental Insurance (Delta Dental)
Vision (Delta Vision/ VSP)
Flexible Spending Account
Discounts on NJM auto insurance
Tuition reimbursement
Life insurance
Plus, additional company discounts for items like travel, service, car rental and more!
Starting Rate: $0
Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
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