Job Description

Job Description

Job Description

Position: Level 1 - MSP IT Help Desk / Field Technician (Inland Empire)
Company: Tech Guardian
Status: 40 Hours a week
Initial Compensation: $20.60 - $23.12/hour (based on experience and certifications); plus travel and a significant bonus structure

About Us:
Tech Guardian is a Managed Service Provider (MSP) that has been in business for over 20 years. We are an award-winning IT company rated in the top 5% in USA, with expertise across all IT environments. Our office is located in Lake Elsinore, and we serve small and medium businesses throughout the Inland Empire. Our business is steadily growing, and we need people with a strong desire to grow with our company and be a team player. Tech Guardian values its employees and invests in their long-term growth. Every team member becomes a part of the Tech Guardian family, and we frequently have team activities to maintain strong working relationships. Our employees work for Tech Guardian because they enjoy the atmosphere, the comradery, and the challenge of solving new problems each day.

Objective:
Tech Guardian is seeking a strong Level-1 Help Desk Technician / Field Technician to support our clients. This is not an entry level position (junior technician). Help Desk Technicians utilize phone, chat, email, text, and remote support to troubleshoot problems and resolve issues for clients remotely. In addition they work directly with clients on-site. Their time will be divided between our Lake Elsinore network operations center and our clients’ facilities (within 30 miles of our office). Technicians must have reliable transportation, exceptional customer services skills, and look and act professional. Here’s a closer look at what they do:

- Answer tech support phone calls, emails, texts, ticketing system, and chats
- Support senior level techs on projects
- Resolve tickets and ensure they are completed within SLA’s
- Fully document all troubleshooting steps, and create knowledge-base articles of resolutions
- Troubleshoot hardware, assemble PC’s, and replace components
- Monitor system alert tickets and are proactive in remediation of issues
- Remotely troubleshoot and quickly diagnose issues
- Remove malware and viruses
- Troubleshoot backups, and perform file restorations
- Troubleshoot VoIP, setup new phones, and manage phone systems
- Setup new user profiles, and migrate old user profiles
- Troubleshoot TCP/IP networks including RDP, DNS, DHCP, WINS, and VPN
- Basic troubleshooting of switches, routers and firewalls
- Work in virtual environments such as HyperV/VMware
- Assist sales and marketing personnel with technical tasks
- Assist with general administrative tasks

Required Skills:
- Previous experience working for an MSP a plus!
- Experience with PSA/Ticketing System and RMM tools
- A service oriented attitude - you do what it takes to get the job done correctly
- Have the ability to manage multiple projects simultaneously with minimum oversight
- Be eager to learn, pick up new technologies, and be proficient in a short time
- Working knowledge of a broad range of technologies
- Be a team player, avoid complaining, and motivated to advance and grow
- Have a teachable and positive attitude at all times
- Meticulous - you have a fine eye for details
- Resourceful Problem Solver - you always find a way to make it work
- Convey confidence while building rapport with clients
- Reliable, trustworthy, and honest
- Articulate - you can communicate professionally over the phone, in person, and in writing
- Ability to communicate technical information to nontechnical people
- Skill in organizing resources and establishing priorities
- Ability to work under pressure and manage stress

About You:
- 2+ Years Help Desk / Field Tech Experience
- Degree in a related field preferred
- Desired Certs: A+, Network+, Security+, MCSA

About the Job:
- This is not an entry-level position!
- Work from our office, and travel to a clients' facilities
- 40 hours/week (we pay overtime!)
- $20.60 - $23.12 / hour (based on experience and certifications); plus travel and significant bonuses
- Competitive benefits package available after 90 days
- Typical shift: 8am - 5pm with some evenings and occasional weekends (on a rotational basis)
- Must be able to pass a drug test
- Principals only. Recruiters please don't contact this job poster.
- Please, no phone calls about this job!
- Occasionally lift and/or move up to 50 pounds
- Frequently bend, lift, stand, and crawl under desks
- Access to top tier training materials and certifications
- Learn and apply IT best-practices

Next Steps:

- Apply at:
- After your application and resume is reviewed you'll be emailed a link to take a series of tests to ensure you are qualified

Job Tags

Remote job, Shift work, Afternoon shift,

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