Job Description
Position: Level 1 - MSP IT Help Desk / Field Technician (Inland Empire)
Company: Tech Guardian
Status: 40 Hours a week
Initial Compensation: $20.60 - $23.12/hour (based on experience and certifications); plus travel and a significant bonus structure
- Answer tech support phone calls, emails, texts, ticketing system, and chats
- Support senior level techs on projects
- Resolve tickets and ensure they are completed within SLA’s
- Fully document all troubleshooting steps, and create knowledge-base articles of resolutions
- Troubleshoot hardware, assemble PC’s, and replace components
- Monitor system alert tickets and are proactive in remediation of issues
- Remotely troubleshoot and quickly diagnose issues
- Remove malware and viruses
- Troubleshoot backups, and perform file restorations
- Troubleshoot VoIP, setup new phones, and manage phone systems
- Setup new user profiles, and migrate old user profiles
- Troubleshoot TCP/IP networks including RDP, DNS, DHCP, WINS, and VPN
- Basic troubleshooting of switches, routers and firewalls
- Work in virtual environments such as HyperV/VMware
- Assist sales and marketing personnel with technical tasks
- Assist with general administrative tasks
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