Job Description

Overview

The Leasing Agent plays a vital role in supporting the mission of providing stable, supportive housing to vulnerable populations, including individuals experiencing homelessness or with behavioral health needs. This position involves managing leasing activities, maintaining positive tenant relationships, and ensuring compliance with all federal, state, and local housing regulations. The ideal candidate will demonstrate exceptional customer service, strong organizational skills, and a commitment to fostering a welcoming and inclusive environment.

Responsibilities

• Facilitate the application and leasing process for prospective residents, ensuring a seamless and supportive experience.
• Conduct property tours and explain housing options, eligibility criteria, and program guidelines.
• Review and process applications, verify eligibility documentation, and coordinate with service providers as necessary.
• Prepare, execute, and manage lease agreements in compliance with applicable laws and funding requirements.
• Build strong, respectful relationships with residents while maintaining professional boundaries.
• Assist residents with move-ins and provide orientation to their new homes and community resources.
• Serve as the first point of contact for resident inquiries and concerns related to leasing and tenancy.
• Ensure all documentation is accurate, complete, and compliant with HUD, LIHTC, or other regulatory guidelines.
• Maintain thorough records of tenant interactions, lease files, and required reports; stay informed on Fair Housing Laws and ensure leasing practices comply with all relevant regulations.
• Work closely with case managers, property managers, and service coordinators to address residents' needs and promote housing stability.
• Coordinate with maintenance staff to ensure timely unit readiness and address resident repair requests related to leasing issues.
• Attend team meetings and contribute to the development of property management strategies and initiatives.
• Develop and maintain positive relationships with referral partners and local organizations.
• Assist in marketing efforts to ensure units are filled promptly, focusing on outreach to eligible populations.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
• Ideally 1 year of experience in property management, leasing, or affordable housing, preferably within permanent supportive housing.
• Strong understanding of Fair Housing Laws and HUD or LIHTC regulations.
• Excellent communication, interpersonal, and conflict-resolution skills; empathy, patience, and the ability to interact with diverse populations in a compassionate manner.
• Proficiency in property management software (e.g., AppFolio, Yardi) and Microsoft Office Suite.
• Ability to handle confidential information with discretion.

Required Skills and Abilities

• Ability to walk, stand, and sit for extended periods.
• Occasional lifting of up to 20 pounds.
• Ability to travel locally to properties as needed.
• A proactive approach to resolving tenant concerns and addressing issues effectively and compassionately.
• Demonstrated ability to work effectively with a diverse group of staff, service providers, and residents in a collaborative environment.

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