Job Description

Job Description

Job Description

Summary:

Reporting to the VP of IT Applications, the IT Training Specialist is responsible for developing technical training programs, department- and enterprise-wide communications, and helping others develop skills ensuring they are proficient in using the various technologies and software tools critical to their roles.

The IT Training Specialist will lead the development, delivery, and coordination of end-user technology training and communications for IT applications and systems to foster smooth transitions for employees during current-to-future state transitions and will support the development of business process training.

Responsibilities

• Devise technical training programs according to organizational requirements
• Provide department- and enterprise-wide communications
• Produce training schedules and classroom agenda
• Determine course content according to objectives

• Proven experience as technical trainer
• Knowledge of modern training techniques and tools in technical subjects
• Experience in designing technical course content
• Ability to address training needs with complete courses
• Working knowledge in MS Office (especially PowerPoint)

Qualifications/Education:

• Bachelor's Degree or equivalent combination of experience/training in one or more of the following fields: Computer Science, business administration, organization development, communication, or related field.

• Five years’ experience working in one or more of the following fields: training, organizational change management, strategic communications, information technology, or another related field.
• Experience determining training objectives, developing training curricula, and executing training programs for large, complex IT organizations and end users.
• Experience in identifying key success metrics and reporting on success; ability to mitigate issues and suggest improvements.
• Experience delivering customer-focused service.

We have a competitive Benefits Plan:

Medical Plan (pharmacy, dental, vision, hospital, emergencies)

Basic and Supplemental Life Insurance

401k

Paid holidays

Personal day

Paternity Leave

Study Opportunities

Professional growth

Employer with Equal Employment Opportunity for Women, Minorities, Veterans, and Persons with Disabilities.

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