Job Description

Position: HVAC Service Manager
Location: Des Moines, Iowa market

About Us:
R3 Heating & Air is the HVAC division of R3 Roofing & Exteriors, a family-owned company proudly rooted in the values of Loyalty, Accountability, and Community. With a strong reputation for excellence across roofing, exteriors, solar, and now mechanical services, we're continuing to grow—and we're looking for the right people to grow with us.

Position Summary:
We're hiring a Service Manager to lead the day-to-day operations of our HVAC service team in Des Moines and surrounding communities. This role plays a key leadership position in technician development, field performance, customer satisfaction, and operational efficiency. The ideal candidate is a proactive leader with strong HVAC technical knowledge, excellent communication skills, and a customer-first mindset.

Key Responsibilities:

Leadership & Technician Development:

• Supervise, coach, and support a team of HVAC service technicians
• Hire and onboard skilled service team members who align with our values
• Set performance goals and deliver regular feedback and training
• Foster a respectful, high-performance team culture

Service Operations Management:

• Oversee the execution of daily service calls in coordination with our dispatcher
• Minimize downtime, travel time, and return visits for maximum efficiency
• Conduct field evaluations and ride-alongs to ensure quality of work
• Monitor inventory levels and ensure truck stock is well managed

Customer Satisfaction & Quality Assurance:

• Act as the point of contact for escalated customer concerns
• Ensure all work meets R3's standards and exceeds customer expectations
• Promote our Service Membership Program and maintenance benefits
• Follow up on completed jobs to verify customer satisfaction

Financial & KPI Management:

• Monitor labor costs, technician efficiency, and service department profitability
• Track KPIs such as first-time fix rate, callback rate, and CSAT scores
• Collaborate with leadership to meet financial goals and service benchmarks

Safety, Compliance & Best Practices:

• Ensure compliance with OSHA, EPA, and all applicable local codes
• Lead safety meetings and job site audits
• Maintain documentation for service tickets, diagnostics, and warranties

Technical Support & Training:

• Provide advanced troubleshooting assistance to technicians
• Stay current on HVAC trends, equipment, and smart home integrations
• Organize manufacturer-led and in-house training opportunities

Qualifications:

• Minimum 5 years of HVAC service experience; 2+ years in a leadership role
• Strong knowledge of residential HVAC diagnostics and systems
• EPA certification required; HVAC license preferred
• Proficiency in service software like ServiceTitan
• Exceptional communication and organizational skills

Working Conditions:

• Location: In-office at our Urbandale, IA location, with regular field visits in Des Moines and surrounding communities
• Schedule: Monday–Friday, 7:30 AM – 4:30 PM
• Environment: Fast-paced, team-oriented

Compensation & Benefits:

• Pay based on experience (DOE)
• Weekly pay
• Health insurance eligibility begins August 1, 2025
• Paid Time Off and Paid Holidays (available after 90 days)
• Ongoing training and professional development

Core Values:
At R3 Roofing & Exteriors, our core values of Loyalty, Accountability, and Community form the cornerstone of our company culture and operations. Here's what each value means to us:

Loyalty: We prioritize long-term relationships built on trust and mutual respect—with both clients and team members. We seek employees who are dedicated, passionate, and driven to deliver excellence.
Accountability: We take full responsibility for our actions and results. Whether meeting deadlines or resolving issues, we operate with transparency and integrity to consistently exceed expectations.
Community: We foster a supportive and inclusive environment where everyone feels respected and empowered. That sense of community extends to our collaborative approach and how we support one another.

If these values resonate with you, we'd love to explore how you can contribute to our growing team.

All offers are contingent upon a background check.

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