Job Description

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Universal Cabana Bay Beach Resort

Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s.

Loews Hotels & Co co-owns and operates eight hotels in partnership with Universal Orlando. Each one is an attraction in itself with distinctively themed environments that range from an Italian seaside village to a Caribbean island paradise. Our Team Members deliver exceptional experiences and genuine guest service to provide the ultimate Universal Orlando Resort vacation. We offer competitive pay and benefits as well as numerous career and advancement opportunities across our growing campus of hotels, in addition to the Lakewood Regional Support Center, our heart-of-house facility supporting all Orlando hotels.

Job Summary

The Hotel Manager oversees multiple divisions within the hotel, and reports to a Complex Managing Director. This position is responsible for the overall operation of the property to include guest satisfaction, team member engagement and financial results as well as the safety and security of all guest, team members and assets. The role directly supervises the Rooms division, to include Front Office and Housekeeping as well as property event leadership. The hotel manager also provides general direction and oversight to other executive committee members, including HR, Finance, Engineering and F&B, to ensure the property delivers on all guest, financial and team member goals.

Job Specific

• Provides operational oversight of the property ensuring successful execution of the property's business strategies including financial, guest and team member engagement and owner/partner relations.

• Leads collaboratively with the property Executive Committee members to deliver on business objectives

• Identifies, oversees, and implements performance optimization and course-correction opportunities to achieve operational excellence.

• Attracts, retains and develops industry-leading talent

• Responsible for team member engagement, communications, training, and development.

• Actively participates in the selection, training and performance management of the team.

• Embrace and exemplify the Loew's culture; cultivating an open-door environment and operate with social responsibility by actively participating in the Loews Good Neighbor Program

• Ensures that operations deliver on Loew's operating standards.

• Responsible for overall guest satisfaction, setting goals to achieve specific objectives.

• Assists with the development of the annual hotel operating and capital budget.

• Actively monitors operational and labor expenses and makes adjustments as needed to ensure delivery on financial objectives to include adherence to labor standards.

• Oversees capital expenditure plans and corresponding project budgets, maximizing return on investment and minimize guest disruption.

• Protects the hotel and assets by enforcing and maintain security, preventative maintenance, and safety program

• Other duties as assigned

Qualifications

• A minimum of 5 years of director level hospitality experience.

• Preferred candidate would have experience working in multiple hotel divisions to include front office, guest service, food and beverage and/or housekeeping.

• Preferred candidate will have previous experience in large, up-scale, multi-outlet property.

• Excellent planning, organization, and guest services skills

• Outstanding leadership and communication abilities

• Proven track record in the hotel industry demonstrating achievement of outstanding profit and guest service related goals

• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively

• Able to work a flexible schedule, including weekends and holidays

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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