Help desk analyst Job at Chandra Technologies, Inc., Augusta, ME

VzU3TG1WSExhNVJnQzM0dUFMajIxeVJFK1E9PQ==
  • Chandra Technologies, Inc.
  • Augusta, ME

Job Description

Job Description:

***Corp to Corp Resumes are accepted.

Work Location: Hybrid - Majority remote, will be required to onsite every other Thursday.

  • Staff Service Desk queue to take incoming calls.
  • Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
  • Provides full user support for agency's standard application software to meet user/agency needs.
  • Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
  • Demonstrate flexibility to move between different teams if the need arises.
  • Tests and evaluates software and hardware products to determine applicability and value to agency operations.
  • Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
  • Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
  • Contribute to and help maintain a large knowledge base.
  • Understanding of customer relationship best practices
  • Demonstrated desire to exercise accountability in a professional manner.
  • Demonstrated ability to respond in a timely and effective manner to email and live messaging.
  • Understand the role of emotional intelligence in a technical service desk environment.

Required Skills:

  • Minimum 1-year experience in a similar role
  • Strong customer service skills

Desired Skills:

  • Experience with Active Directory
  • Experience with Azure

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Report this job
  • Dice Id: 10121151
  • Position Id: MEOIT-0211

Job Tags

Contract work, Remote job,

Similar Jobs

Ashton North

Senior Electrical Engineer Job at Ashton North

 ...Senior Electrical Engineer - Lead, Design, and Grow with Us! Our client, an established leader in the Northeast region, is seeking a dynamic and experienced Senior Electrical Engineer to join their team and drive excellence in project execution. This is a fantastic opportunity... 

CQ Floors

Flooring Sales Representative Job at CQ Floors

 ...A motivated Flooring Sales Representative will utilize industry knowledge to seek new clients and generate sales. In this customer-centric business, the Sales Rep position will require a personalized approach; with a focus on customer education and building rapport. A... 

Skyline Mail Carriers, Inc.

Local Class A CDL Drivers- $500 New Hire Bonus Job Job at Skyline Mail Carriers, Inc.

 ...currently one of the largest mail carriers for the USPS in the Northwest. Job Description: SMC is hiring...  ...A CDL Drivers for the Puget Sound Area for our full-time driving positions. We also have openings for part-time and as needed driving positions. These positions... 

Bruni Well Services

Flowback Operator for Frac Assist Job at Bruni Well Services

Job Description Job Description Assst Well in Frac Job (Not a Well Tester) Flow back Operator or Jr Operator

Six Flags Great Escape

Security Officer Job at Six Flags Great Escape

 ...jumpers to the back to ensure an efficient boarding process Write detailed reports of damage, maintain incident logs, and complete security records using computer-aided records management system Escort guests and team members as needed for assistance and protection...