Job Title: General Manager - Airline Catering
Job Location: Tampa-USA-33614
Work Location Type: On-Site
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
We are seeking a dynamic and strategic General Manager to lead our Tampa Customer Service Center (CSC). This is the top leadership role for our Tampa operations, overseeing a team of approximately 130 employees and driving performance across all functional areas, including Procurement, Manufacturing, Logistics, HR, Finance, Quality, and Customer Service.
This role requires an experienced and hands-on leader who will champion our strategic pillars of Safety, People, Client, Culinary, Service, and Digital, ensuring operational excellence and customer satisfaction. The General Manager will be responsible for setting and executing the business strategy, optimizing financial and operational performance, and fostering a culture of continuous improvement and accountability.
Location: near Tampa Airport
Working Condition: This position is based in a food manufacturing/production environment, requiring regular presence on the production floor. This is not a restaurant or kitchen operations position.
Business Strategy, Policies and Tools
Contribute to the definition of the CSC/regional strategy
Develop and execute the implementation of the CSC strategy
Ensure compliance with the policies provided by regions and Corporate
Managing Business
Ensure the development of an annual business plan and budgeting for the CSC based on the regional specific objectives and strategy in coordination with the relevant interfaces
Ensure the development and implementation of short- and mid-term planning on products and services in coordination with Sales & Services and other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
Oversee the CSC’s economic and operating performance.
Ensure that the CSC is managed and controlled efficiently in line with the company’s framework and market requirements.
Ensure optimal deployment of human, technical, financial and material resources
Ensure that the CSC’s work methods are in line with the company standards and customer contracts
Initiate capital expenditure requests
Initiate and control continuous optimization of processes
Ensure the compliance with safety, health, environmental and quality guidelines provided by corporate and local regulations and customer requirements
Ensure clear communication and close co-operation with all relevant internal and external interfaces
Where applicable: ensure the procurement/purchase of all materials and services needed at the CSC in line with the company’s standards
Leadership
Ensure that the area of responsibility is properly organized, staffed and directed
Guide, motivate and develop the subordinate employees within the Human Resources Policy
Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
Make the company's values and management principles live in the department(s)
Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Participate and support company sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety
Bachelor’s degree or equivalent experience required
In addition, minimum five years of relevant management/operations experience
Working knowledge of lean manufacturing
Excellent communication skills both verbal and written
Ability to build, develop, and maintain strong cross-functional teams, employee relations and union relations
Experience in managing multiple departments
Successful record in stretching to exceed Corporate expectations
Polished presentation and interpersonal skills
Good knowledge of Microsoft Office and Windows-based computer applications
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
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