Job Description

Job Description

Job Description

We are looking for a full-time Tour Development Manager to join our Product Team.

This is a crucial role within our team which takes the lead on developing our commercial tour development strategy for Europe. You will be focused on optimising the current product portfolio, identifying gaps for new tours and assessing creative ways to increase sales. You will be a champion for growth in the region, collaborating closely with our local teams & guides in creating high quality, and highly memorable travel experiences.

In this role, you will have the freedom and autonomy to put your mark on our European tours, and drive progress and improvements across our products. While doing so, you will be reporting directly to our Head of Commercial, while collaborating closely with your North America counterpart, and our highly dedicated Tour Operations team. A true dream-team (if we say so ourselves!)

This is a fully remote role and we are open to candidates based in any country, provided you are well positioned to collaborate and communicate with our teams in UK and European time-zones.There may be occasions where the US time-zone needs to be accommodated for company-wide, or CEO-led communications.

What this role involves...

• Continuous review and optimisation of the current product portfolio, utilising your extensive analytical skills to: grow revenue, maximise quality, and ensure your region has the required elements in place to achieve scale.
• Work closely with the Head of Commercial and Destination teams to identify gaps in the market, conduct regular competitor analysis and market research to create disruptive, differentiated products.
• Accountability for New Product revenue and margin targets.
• Lead the pricing strategy for your region, ensuring competitive edge and maintaining gross, and net profit targets.
• Lead the yield strategy for your region, implementing a suitable yield process that optimises profit whilst limiting cancellation, working with local teams, and sales & marketing to implement creative solutions.
• Leading on local initiatives and collaborations in your region, to establish meaningful connections with local business, charities, enterprises to support our customer engagement strategy of ‘connection’.
• Collaborating closely with our Head of Commercial, and your other key stakeholders, to develop the market expansion plan for your region, identifying new markets for entry.
• Own product quality for your region, implementing processes to appropriately evaluate both quantitative and qualitative data to inform innovation, and to optimise customer experience.
• Lead all regional contracting with a range of stakeholders, including attractions, DMC’s, OTA’s and tour operators, securing the best possible conditions to meet business needs.
• Provide regular market research and industry related information to key internal stakeholders, highlighting opportunities and potential threats.
• Confident collaborating with colleagues and partners to effectively build and deliver a suitable product marketing strategy, that maximises direct and indirect sales.
• Work with technology partners, to confidently interpret and manipulate e-commerce data to effectively grow your regional product portfolio.
• Attendance at strategic trade events to support the growth and development of our tour portfolio, and to strengthen current, and ignite new, partnerships.

What we need from you...

• A passion for delivering high quality experiences, a creative mind, and a willingness to push boundaries and think outside of the box.
• Minimum 3 years experience in a similar role with extensive contacts in the attractions & tours space
• Solid geographical knowledge of your region, with a range of contacts and experience to implement a mix of quick wins and long term strategy.
• Highly analytical & numerical skill set with the ability to build, present and interpret data sets within a commercial and financial capacity, you consider yourself a champion on excel / google sheets.
• Well organised and comfortable working in a fast paced environment, ensuring you and your team remain focused and aligned to core business objectives.
• Experience in positioning and marketing products via partners, inclusive of OTA’s, Tour Operators, Pass providers.
• You have the ability to implement solid commercial processes, whilst educating colleagues on the need to ensure processes are adhered to.
• Great presentation skills, confident delivering presentations and business proposals to senior management and external stakeholders.
• Ability to balance the sometimes competing priorities of driving scale and revenue, with maintaining high quality standards and putting the customer experience first
• At ExperienceFirst, we are not just looking for team members who we know will perform well. Instead, we highly value team members who bring the mindset, attitude and behaviors that it takes to be an integral part of our team. Therefore, you must be motivated by and feel closely aligned with our four company values:

Why should you consider joining ExperienceFirst?

ExperienceFirst is a global travel brand born in New York in 2009. We currently operate in North America & Europe with our flag already flying in major cities including several cities across the US, Paris, Madrid and Barcelona.

What sets us apart from other walking tours, is that we bring travelers together to show them a city from a true local perspective . When you take a tour with us, we’re showing you our city the way we’d show our family when they’re in town. We’ll share the stories and secrets you won’t uncover without a local to lead the way. Discover unexpected places. Learn what the locals love. Be immersed in something completely new.

Although our HQ sits in New York, we believe in bringing on board the strongest and most motivated people, regardless of where they’re based. Our fully remote team members live where they want, have the freedom to work abroad, and with flexible working hours, you will have the opportunity to tailor your workday around your personal life, giving you meaningful work-life balance.

Interested? Great! Here’s what will happen next…

Remember… if you are keen to learn more about this opportunity but feel that you do not meet 100% of the criteria set out here, we still want to hear from you! Our recruitment process is designed to spot not just great experience, but we’re equally focused on identifying strong potential and transferable skills in our candidates.

In short, we simply cannot wait to hear from you!

You can expect the following experience from our fully remote interview journey:

1

Discovery Call: (30 minutes) If we feel your application aligns well with our needs for this role, we will invite you to an initial discovery call with our Head of Commercial who will be looking to learn more about your experiences, skills and motivation for applying to this role.

2

Practical Task: (1 hour) If both you and our Head of Commercial feel there is a strong alignment between what you’re looking for in your next role, and what we need in our team, you will be invited to complete a practical task which you will then present in your second meeting. You will be presenting your task to our Head of Commercial and one other team member.

3

Team Interview: (30 minutes) Once you have demonstrated your skills and experience, you will have the opportunity to meet additional team members you will work closely with in this role. This is also a great chance to learn more about our culture, and what working at ExperienceFirst really feels like.

4

CEO Interview: (30 mins) Last but certainly not least, you will have a chance to meet our CEO and Founder. This is a fantastic opportunity to learn more about the company’s history and long term ambitions.

5

Offer: The moment we’re waiting for! Once you have nailed the interview stages, we will share your job offer and additional details via email. The rest will then be history…

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