Job Description

Job Description

Job Description

DIRECTOR OF EMERGENCY SERVICES

Location: Allentown, PA - Full Time

Our Client provides professional residential and commercial property emergency restoration services for disasters of all sizes; from water and flood damage, to fire damage and mold remediation, our Client's professionals are available 24/7 to clean up and repair property.

Why Our Client? Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values.

Role Objective:

• Provide immediate response and assistance to fire/disaster victims utilizing our comprehensive Victim Assistance Program
• Serve as primary liaison between our Client and first responder community including fire departments, police, EMS, dispatchers, Red Cross and other key emergency personnel
• Educate community stakeholders and the public about our emergency response services and victim assistance capabilities
• Coordinate rapid deployment of emergency services teams to disaster scenes
• Build and maintain strong relationships with first responder networks to ensure seamless emergency response coordination

Responsibilities and Qualifications

Required Experience:

• 5+ years of experience in emergency services, first responder protocols, or emergency management
• Demonstrated knowledge of fire department, police, EMS, and emergency dispatch operations
• Strong understanding of disaster response procedures and victim assistance protocols
• Experience working collaboratively with emergency response agencies and community organizations

Key Skills:

• Exceptional communication and interpersonal skills for community outreach and education
• Ability to respond quickly and effectively in high-stress emergency situations
• Strong presentation skills for training and educational programs
• Crisis management and problem-solving abilities
• Leadership experience in emergency or high-pressure environments

Desired Qualifications:

• Background in fire service, law enforcement, EMS, emergency management, or related field
• Experience with Red Cross or similar disaster relief organizations
• Knowledge of property restoration or insurance industry
• Bilingual capabilities (market dependent)
• Valid driver's license and ability to travel within assigned territory

Compensation and Benefits

• Competitive base salary commensurate with experience
• Performance-based incentives
• Comprehensive health, dental, and vision benefits
• Company vehicle and gas card
• Cell phone and technology package
• Flexible PTO and sick days
• 401k with company matching
• Ongoing professional development and training opportunities
• Leadership development programs

Working Conditions and Physical Requirements:

• On-call availability for emergency response situations
• Ability to work in various weather conditions and disaster environments
• Travel required within assigned territory for community outreach and emergency response
• Use of personal protective equipment when on disaster sites
• Physical ability to navigate emergency scenes and disaster sites
• Flexibility to work irregular hours during emergency situations

Our Client is an equal opportunity employer.

Job Tags

Full time, Immediate start, Flexible hours,

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