Job Description

Job Description

Job Description

OVERALL RESPONSIBILITY:

Provides support to department associates and general customer service to telephone and walk-in clients.

KEY AREAS OF RESPONSIBILITY:

Utilize knowledge of department practices and procedures to perform a variety of tasks including but not limited to the following:

• Assist in tile layouts via computer drawings
• Get quotes and pricing on countertops, plumbing, hardware and create customer proposals
• Place orders, review confirmations and create purchase orders with accurate pricing
• Schedule templates according to cabinet order delivery schedule and customer needs
• Schedule deliveries including necessary paperwork and design information
• Calculate and follow-up on any balance due on orders once job is completed
• Process returns and order replacement parts if needed
• Update 20/20 programs and pricing programs on associate’s computers
• Keep showroom samples and literature updated
• Assist with showroom phone coverage when necessary
• Liaison between vendors and designers, placing orders, noting issues, and scheduling meetings
• Point of contact for sales representatives, vendors and office personnel
• Assist designer with transferring floor plans to 20/20
• Liaison between installation coordinator and designers, helping to schedule installs and verify necessary product and information is available

QUALIFICATIONS:

Experience in tile, flooring, cabinet or similar industry; literate in Microsoft Outlook, Word and Excel; ability to multi-task, strong customer service and communication skills, detail-oriented team player. Experience in 20/20 or Sketch-up a plus but not required.

Eldredge Lumber & Hardware is a family-owned business that has been serving the building and home improvement needs of its community for several decades. Based in the northeastern United States, the company offers a wide range of products, including lumber, hardware, tools, and home improvement supplies. Known for its knowledgeable staff and high-quality customer service, Eldredge Lumber & Hardware caters to both professional contractors and DIY enthusiasts. The company also provides specialized services such as custom millwork, delivery, and expert advice on home improvement projects. Its commitment to quality and customer satisfaction has made it a trusted name in the region.

Company Description

Eldredge Lumber & Hardware is a family-owned business that has been serving the building and home improvement needs of its community for several decades. Based in the northeastern United States, the company offers a wide range of products, including lumber, hardware, tools, and home improvement supplies. Known for its knowledgeable staff and high-quality customer service, Eldredge Lumber & Hardware caters to both professional contractors and DIY enthusiasts. The company also provides specialized services such as custom millwork, delivery, and expert advice on home improvement projects. Its commitment to quality and customer satisfaction has made it a trusted name in the region.

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