Job Description

Join Base and be part of Customer Marketing history!

Customer Success Manager

Base is a Customer Lifecycle Marketing platform, building the Customer-led Growth (CLG) category and ecosystem. Through journey tracking, automation, insights, and predictions our Customer Marketing platform helps companies refocus their efforts on their customer-base, and attribute growth to customer activations. Armed with the tools and knowledge to achieve a well-engaged customer base, at scale, some of the world’s best marketing teams are already using Base to go from impacting demand to impacting Growth.

Base is seeking a talented Customer Success Manager to join our team. If you are a seasoned Customer Success Manager or as Customer Marketer looking to transition into a customer success role and have a passion for partnering with customers and acting as a consultant and trusted advisor, this is the opportunity for you.

Please note that this is a fully hybrid position. As a global company, some work outside of regular work hours and travel from time to time may be required .

Responsibilities:

• Build strong relationships with our customers and serve as their trusted advisor, understanding their unique business needs and goals.
• Provide guidance and strategic insights to customers on how to effectively leverage our platform to achieve their customer marketing objectives.
• Collaborate with customers to develop tailored customer marketing strategies and campaigns, offering best practices and creative solutions.
• Conduct regular check-ins with customers to review their progress, identify areas of improvement, and ensure they are maximizing the value of our platform.
• Act as a consultant to customers, providing ongoing support, training, and troubleshooting to address any challenges or technical issues they may encounter.
• Gather customer feedback and insights, advocating for their needs and collaborating with internal teams to drive product enhancements and improvements.
• Monitor customer health and proactively address any concerns or risks to ensure long-term customer satisfaction and retention.
• Collaborate closely with sales and marketing teams to identify opportunities for expansion, cross-selling, and upselling to drive revenue growth.

Requirements:

• Experience as a Customer Success Manager, Customer Marketer or similar role, with a deep understanding of customer marketing strategies, tactics, and best practices.
• Strong consulting and relationship-building skills, with the ability to effectively engage with customers and provide strategic guidance.
• Excellent communication skills, both written and verbal, with the ability to convey complex concepts in a clear and concise manner.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Demonstrated ability to manage multiple customer relationships and prioritize tasks in a fast-paced environment.
• Familiarity with customer marketing technologies and platforms is a plus.
• Proactive, self-motivated, and able to work independently, while also being a collaborative team player.
• Bachelor's degree in marketing, business, or a related field.
• Proficiency in computer skills, including MS Office. Experience with CRM software like HubSpot is a bonus.

Our Culture:

Base is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

We’re a category creator with an innovative solution for customer marketing depts. Here’s an opportunity to take your career to the next level and work for a dynamic, global SaaS start-up!

If you're ready to take on this exciting opportunity, apply now and let's make magic happen together at Base!

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