Job Description

Job Description

Job Description

Apply Today, Work Today
Weekly Pay

Job Description:

Details:

• $22 per hour pay rate
• 35 hours per week
• Temp to Hire
• Onsite in Princeton, NJ once per month

What's in it for you?

• Health, Dental, Vision insurance offered
• 401k options
• Work from home!

Only considering candidates with the following:

• High School Diploma or Equivalent required, some college preferred
• 1-2 years of previous Customer Service experience
• Superior verbal and written communication skills
• Ability to follow procedural guidelines
• Ability to effectively handle challenging customer inquiries in a professional and pleasant manner
• Salesforce experience a plus
• Fluent in German/French/Spanish/Chinese/Japanese/Italian/ or Russian a plus!

Responsibilities:

• Provide high-level telephone, email, and web chat support
• Answer global customer queries concerning content/data, product navigation, billing/account administration, and more
• Provide professional-level support to retain customers and increase customer loyalty
• Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
• Ensure all relevant procedures are followed from beginning to resolution.
• Ensure all key performance indicators and service levels are met.
• Actively seek out opportunities for self-improvement, and participate in new product and procedural training.

Full-time, Part-time
$ 22.0/hr

HV23

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