Job Description

Job Description

• Job Title: Client Scheduling Coordinator
• Duration: 6 Months (Contract to Hire-CTH)
• Location: Whitehouse Station, NJ

• Work schedule-4 days on site, 1 date WFH

• Work Hours-likely to be 9-:5:30 or 9:30-6:00 but will be confirmed at time of offer

• Weekend work is an option depending on work load and would be OT

• Interview will be on site and they generally only do one

• Candidate must be flexible to work 4 hours during Saturday as scheduled on rotational basis

Summary :

• The main role of a Client Scheduling Coordinator is to function as the point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals.
• Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory.
• Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently.
• During the scheduling process, they provide exemplary customer service.

Job Responsibilities:

• Acting as the point of contact between Client and the client throughout the home assessment scheduling process

• Making a high volume of outbound contacts (calls/emails) to secure appointments

• Maintain an appointment-setting process that accommodates the needs of both clients and business partners

• Follow through with all tasks in an effective and efficient manner by using company and department resources

• Consistently complete tasks with an increased focus on the details to improve the scheduling experience

• Proactively and clearly communicate needs and concerns

• Work to collaboratively respond to inquiries within 24 hours of receipt

• Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly

• Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)

Skills:

• Effective, strong, and service focused communication skills, both verbal and written”
• Outlook-must be able to manage multiple calendars for scheduling of appointments
• EXCEL- data entry

Experience/Education:

• GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus

• Must have a strong experience ,2-4 years Customer Service experience

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