Customer Service Member Job at Gold Medal Environmental - Apple Valley Waste Inc, Charles Town, WV

VnB2Sm5GYklacEJtQjMwZ0NidnoxQ1ZMOGc9PQ==
  • Gold Medal Environmental - Apple Valley Waste Inc
  • Charles Town, WV

Job Description

Job Description

Job Description

About Apple Valley Waste (AVW)

Apple Valley Waste is a rapidly growing regional waste management company serving the Mid-Atlantic region. With 10 locations and a commitment to excellence, AVW provides sustainable waste solutions and exceptional customer service. As we are expanding, we are looking for enthusiastic individuals to join our team and contribute to our mission of delivering top-notch environmental services.

Position Overview

We are seeking a dedicated and customer-focused Customer Service Representative to be the first point of contact for our clients. In this role, you will manage customer inquiries, resolve issues, and ensure a positive experience for all AVW customers.

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Address and resolve customer complaints with empathy and professionalism.
  • Process service requests and coordinate with internal teams to fulfill customer needs.
  • Maintain accurate records of customer interactions and transactions.
  • Provide information about AVW’s services, policies, and procedures.
  • Identify opportunities to upsell additional services to existing customers.
  • Follow up with customers to ensure satisfaction and gather feedback.
  • Collaborate with other departments to resolve complex customer issues.
  • Process Payments

Qualifications

  • High school diploma or equivalent
  • 1–2 years of customer service experience, preferably in a call center or service-oriented environment.
  • Strong communication skills, both verbal and written.
  • Ability to handle stressful situations and resolve conflicts effectively.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Detail-oriented with excellent organizational skills.
  • Ability to work independently and as part of a team.
  • Knowledge of the waste management industry is a plus.

Compensation & Benefits

  • Benefits: Health, dental, and vision insurance; 401(k) with company match; paid time off; and more.
  • Work Environment: Dynamic and supportive team atmosphere.
  • Growth Opportunities: Room for advancement within the company.
  • Employee Discount: Free trash and recycling service

Job Tags

Work at office,

Similar Jobs

Genie Healthcare

Travel Diagnostic Imaging Manager Job at Genie Healthcare

 ...Job Description Genie Healthcare is seeking a travel Radiology Technologist Manager for a travel job in Juneau, Alaska. Job Description & Requirements ~ Specialty: Radiology Technologist ~ Discipline: Allied Health Professional ~ Start Date: 01/26/2026~... 

HirePlace

Scrum Master (Tampa) Job at HirePlace

 ...Scrum Master Role Overview Were seeking a handson Scrum Master to bridge the gap between product leadership and engineering, ensuring...  ...quickly and effectively. Key Responsibilities Agile & Delivery Leadership Guide and refine agile practices including... 

Eccles Express LLC

DKS3 - Amazon Delivery Driver - Full-time / Part-time - Lenexa KS - $22.25 Job at Eccles Express LLC

 ...Amazon Delivery Driver - $22.25 per hour + $1.00 per hour safety incentive Are all DSPs the same? NO! Eccles Express is the best! Read...  ...must have some degree of flexibility, particularly during Prime Week and during the holiday season. We are an Equal Opportunity... 

Raytheon

2026 Full-Time - Software Engineer II - Onsite (MA) Job at Raytheon

 ...the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead...  ...create a safer, more secure world. Raytheon is hiring a Software Development Engineer II to support our teams in Tewksbury, Massachusetts... 

Aveanna Healthcare

School Licensed Nurse (LPN/LVN) Job at Aveanna Healthcare

 ...Join a Company That Puts People First! School Licensed Practical Nurse- LPN We are one of the largest private duty nursing companies in the nation and growing! At Aveanna, were proud to foster a workplace culture that celebrates diversity, encourages connection,...