Job Description
Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.
The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.
PRIMARY PURPOSE : Using specialized equipment thoroughly wash seating areas, stands, stairs, ramps and concourse in preparation for all games and special events.
RESPONSIBILITIES & DUTIES: - Ability and willingness to learn and operate all pressure washing equipment including but not limited to: KEW’s and Hotsy machines
- Lift and transport pressure washers and related hoses and tubing (up to 50 lbs)
- Push fully equipped pressure washer (approx. 200 lbs.) to assigned work area
- Read and understand cleaning chemical product use instructions
- Work with a team to move furniture and other equipment
- Responsible for pressure washing and removing debris from all seating bowls, stairs, walls, ramps, railings, balconies, vomitories, and concourses, and maintenance of all drains
- Ability to follow directions on how to clean specific spaces and report to your supervisor if you are not able to based on requirements of each space
- Complete checklist of spaces you cleaned and provide to your supervisor daily
- Document all damange, unusual, or unique occurrences, maintenance, and safety issues immediately to Supervisor in a timely manner
- Promptly monitor all public areas of the ballpark, reporting any matter that requires medical, security, custodial or maintenance personnel using means and methods provided in handbook, in a timely manner, continue to monitor to ensure satisfactory resolution
- Obtain, comprehend and disseminate instructions and vital information especially in the event of emergencies
- Ability to perform other work-related duties, as assigned by Supervisor or Management team
ROLE REQUIREMENTS: - Must be 18 years of age
- Required to become member of Service Employees International Union, SEIU 1
- Valid driver’s license (Required for select positions)
- Professionally interact with all guests and employees in a clear and effective manner.
- Actively engage and listen to all guests and professionally answer any questions or concerns in a timely manner
- Trustworthy and dependable
- Ability to hear, comprehend and disseminate instructions and vital information especially in the event of emergencies
- Basic computer operating skills (e.g., Microsoft Outlook, Internet explorer, ABI, Ultipro)
- Capability to lift and move tools, boxes, etc., with a weight range of approximately 25-50 lbs., dependent on the specific role
DEPARTMENT REQUIREMENTS: - Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
- Develop a clear understanding of various departments within the organization and the specific responsibilities of staff members in the department
- Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
- Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests
- Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement
AVAILABILITY REQUIREMENTS: - Available to work the vast majority of all home games during the months of April through October
- Ability to work entire assigned shift; this includes but not limited to pre-events, post-events, and rain delays; should not depart until Supervisor checks work area
- Attend all required trainings and daily briefings
- Typical Work Hours (subject to change depending on game/gate times):
- Non-game days: 7:00am start
- Night Games: 5:00am start
- Day Games: 4:00am start
- Daily operating hours can range from 4-8 hours per day
- Breaks and lunches to be determined by supervisor; there are no breaks for 4-hour shifts
- Work days are determined by the Cleveland Guardians baseball schedule and other ballpark events
ORGANIZATIONAL REQUIREMENTS: - Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
- Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
- Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
- Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
- Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
- Ability to act according to the organizational values and service excellence at all times.
- Willingness to work extended days and hours, including holidays and weekends.
- Willingness to adhere to all Major League Baseball and Club policies.
As a proud pillar of the Cleveland community, the Cleveland Guardians are dedicated to building a team that embodies the heart and spirit of our city. We offer compensation and benefits that attract, engage, and retain top talent - individuals who share our commitment to excellence, teamwork, and making an impact both on and off the field.
The expected hourly rate for this position is $16.66. This rate serves as a general guideline; actual compensation will be determined based on a candidate’s skills, experience, and qualifications, as well as market and business considerations.
At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.
We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We’re looking for the best person for the job, and we know that you might bring skills and experiences that aren’t exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don’t meet every single qualification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Job Tags
Hourly pay, Immediate start, Shift work, Night shift,