Job Description

Job Description

Concierge

The ability to anticipate Guests’ needs, provide attentive communication, be resourceful and well-informed ensures our guests have a truly memorable and personalized experience.

Compensation: Hourly rate ranges from $30.23 to $40.31

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following: 

Consistently offer professional, friendly and engaging service

Assist guests with mail, messages, and any plans or arrangements the guest intends to make during their stay

Assist guests regarding hotel facilities in an informative and helpful way

Use a clear and articulate speaking voice with proper verbal etiquette

Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests

Appropriately arrange and confirm recreational, dining, and/or business activities for both inside and outside the property

Promptly answer phones using a positive and articulate speaking voice with proper verbal etiquette

Keep detailed and accurate records of all guest interactions and requests through daily computer and/or paperwork and log sheets

Handle guest mail and small packages, leaving messages when necessary

Constant upkeep of all desk resources, and keeping desk organized and clean

Update all information at desk to keep current and up to date, including revising disks and master copies, as well as informing fellow Concierges through the Diary, Flyers and Announcements, and Memo Book

Resolve guest challenges, conducting thorough research to develop the most effective solution for the guest

Listen and extend assistance in order to resolve challenges quickly and efficiently, using experienced judgment and discretion

Ability to effectively deal with internal and external guests, some of whom may require high levels of patience, tact, and diplomacy in an effort to diffuse anger and/or collect accurate information to resolve challenges

Ability to suggest a wide variety of local and statewide attractions for guest entertainment, as well as ability to give accurate and clear directions

Hearing and visual ability to observe and detect signs of emergency situations.

Strong judgment skills, and the ability to prioritize many requests

Follow department policies, procedures and service standards

Follow all safety policies 

Other duties as assigned

Job Tags

Hourly pay, Permanent employment, Local area,

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