Job Description
IT Technician (Part-Time) — Tech Help Boston
Massachusetts | Hybrid | $24/hr | 20 hrs/week with potential for full-time
Expected Work Schedule:
3:00 PM – 8:00 PM
Minimum of 10 hours/week, scheduled as needed.
About the job
At Tech Help Boston, we deliver expert, local tech support tailored to nonprofits, creatives, professionals, and residential clients. Our services include desktop and mobile support, email and communications systems, data backup, network security, asset management, disaster recovery, and strategic IT consulting. We are known for reliability, deep expertise, and a client-first approach that builds lasting relationships.
Overview of the position
We’re currently hiring a part-time IT Technician (20 hours/week) who is passionate about making technology accessible, reliable, and user-friendly. You’ll be working directly with clients to resolve a wide range of tech issues, from desktop support to system troubleshooting. The ideal candidate is not just technically skilled—but also a great communicator who genuinely enjoys helping others.
This position starts part-time, with potential to grow into a full-time role based on performance.
What you’ll do
Provide hands-on technical support for both PC and Mac environments
Troubleshoot and resolve hardware, software, and network issues
Deliver excellent customer service with empathy and patience
Maintain accurate documentation for asset and issue tracking
Collaborate with our team to improve service processes and client experience
Required qualifications
Located in Massachusetts
Access to reliable transportation (car)
Strong interpersonal and communication skills
Minimum 3 years of experience with computer systems and general IT support
Preferred qualifications
Flexible availability
Prior customer service experience is a plus
Expected pay
Minimum of 10 hours/week with opportunity to grow into
20+ hours or full-time
$24/hour
Company Description At Tech Help Boston, we’re more than just a tech support company—we’re a trusted partner for homes and small businesses across Greater Boston. Our team thrives on delivering personalized, same-day service, even on weekends and evenings, with a strong focus on customer satisfaction and technical excellence. We offer a collaborative environment where your contributions matter, and you’ll work with cutting-edge tools to solve real-world tech challenges.
Join us and be part of a company that values flexibility, innovation, and growth, while helping people make the most of their technology every day
At Tech Help Boston, we’re more than just a tech support company—we’re a trusted partner for homes and small businesses across Greater Boston. Our team thrives on delivering personalized, same-day service, even on weekends and evenings, with a strong focus on customer satisfaction and technical excellence. We offer a collaborative environment where your contributions matter, and you’ll work with cutting-edge tools to solve real-world tech challenges.\r\nJoin us and be part of a company that values flexibility, innovation, and growth, while helping people make the most of their technology every day
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