Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

• Fits garment on guest or crew member to determine required alterations. Studies garment and uses tape measure to measure sections such as sleeves, pants and hems Marks alteration lines and re-sews garment using needle and thread or sewing machine.

• Attends meetings, training activities, courses and all other work-related activities as required.

• Manages the in-house tuxedo program through rental and pre booked tuxedos.

• Maintains proper par and inventory of all tuxedo items.

• Demonstrates exceptional customer service skills including strong communication skills.

• Manages the onboard floral cart, prepares, delivers, and sells flow

• Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction.

• Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

QUALIFICATIONS

• Minimum one to two years tailor or seamstress experience in a commercial dry cleaning or related establishment.

• Ability to alternate a variety of garments and operate sewing equipment.

• Ability to apply customer service skills according to Royal Caribbean

• International’s The Royal Way when interacting with guests and coworkers.

• Completion of high school or basic education equivalency preferred.

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